Support Board
Date/Time: Sat, 11 Jan 2025 23:00:39 +0000
Bug in Control Bar Custom Drawing Tool !!
View Count: 1234
[2016-12-30 00:04:19] |
Trader Ra - Posts: 87 |
This relates to the new 24 config options that are now available for the drawings. Customizing and saving the new configs work fine.. works fine when added to the right click shortcut menu too.. but there's a bug somewhere i suspect in the custom drawings tool menu when added to the control bar. say I add a custom drawing tool button to the control bar and assign a drawing tool to it.. any drawing tool.. in my case i tried rectangles and horizontal rays.. when i try to use it.. it draws something completely diff on the chart.. sometimes it draws one of the first 8 .. other times it comes up with something i never even configured.. so something is wrong somewhere. this problem only happens for the new extra options ie config 1-8 (old ones) work fine.. configs 9+ dont work when using custom drawing tool buttons on the control bar.. so issue seems to be with the control bar and/or custom drawing tool button .. I was on ver 1500 when I discovered the issue.. upgraded to 1504.. no change. hope my explanation was clear. |
[2016-12-30 05:09:21] |
Sierra Chart Engineering - Posts: 104368 |
We think we have this resolved and it will be out in the next release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2017-01-11 15:54:21] |
Trader Ra - Posts: 87 |
we are on ver 1506 now and this bug is yet to be resolved ? ! can you fix this asap as it is a very annoying problem.
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[2017-01-11 17:33:42] |
Sierra Chart Engineering - Posts: 104368 |
We will check on this again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2017-01-12 10:17:55] |
Sierra Chart Engineering - Posts: 104368 |
We cannot reproduce the problem. If you are still having the problem, describe to us the particular steps. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2017-01-12 16:10:02] |
Trader Ra - Posts: 87 |
I figured it out. I had to go back into the control bar settings.. re-assign the correct drawing configuration again.. reset the button and make sure the correct labels and images were set.. click ok.. works perfectly now. thanks. |
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