Support Board
Date/Time: Sat, 11 Jan 2025 14:55:31 +0000
Minor issue with 1499
View Count: 786
| [2016-12-19 14:09:39] |
| JohnR - User831573 - Posts: 307 |
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I use Rythmic and Amp. The issue is pop window "Waiting to Download Historical Data" stays on each chart. It appears all data is on the charts, real time ticks are coming in and chart is updating, as well as Chart Trading DOM is working. Reverting back to a prior version which for me was 1495, I did not see the issue. John Date Time Of Last Edit: 2016-12-19 14:10:41
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 2016-12-19_8-53-24.jpg / V - Attached On 2016-12-19 14:09:07 UTC - Size: 35.41 KB - 256 views |
| [2016-12-19 15:39:03] |
| ejtrader - Posts: 688 |
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Confirmed this to be an issue with sc/rithmic combination. The issue is actually with 1497 on wards(didn't test 1496). Didn't post earlier. 1495 - works fine. The data gets downloaded till the last tick and Stops updating the chart data from that moment and the "Waiting to download Historical Data" message stays even after several hours.
Date Time Of Last Edit: 2016-12-19 16:26:41
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| [2016-12-19 16:19:11] |
| nosast2 - Posts: 73 |
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Same issue here. Going back to 1495 solved the problem.
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| [2016-12-19 16:28:07] |
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We have been able to reproduce the problem. Just give us about two hours to resolve this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-19 17:41:27] |
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This was not a minor issue. This was significant. We have determined the source of the problem and it is now resolved in version 1500. This has now been released. Follow the instructions here to update: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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