Support Board
Date/Time: Sat, 11 Jan 2025 20:46:24 +0000
Chart set up transfer to Laptop
View Count: 1757
| [2016-12-19 01:01:16] |
| User153928 - Posts: 35 |
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Hi, I spent a long time setting up my charts on my desktop computer now I have to travel and like to transfer the set up on to my laptop I have the basic platform downloaded and copied 4 files on to my memory stick and pasted it on to my laptop it did not work the 4 files are SierraChart, SierraChartFileDownloader. SierraChartStudies, Sierra3.cfg please advice how to do that, Thanks Merry Christmas Walter |
| [2016-12-19 02:56:55] |
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This is explained in help topic 15: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-22 23:27:48] |
| User153928 - Posts: 35 |
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Hi, I followed the instruction to my best ability but I have a problem loading my charts, it opens my live and sim account that is OK and I can open my Chartbook menu put it only has on file in there the chartbook Example nothing else and I have many I must be missing some setting because almost everything is greyed out and I copied all the files as per instructions and that is the same in live and sim.FS - OC - DTS is not greyed out and I could with FS start all over again but that would take forever. Thanks for your help Walter |
| [2016-12-23 04:12:18] |
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The Chartbooks need to be copied from the C:\SierraChart\Data folder on your desktop computer to the very same folder on the laptop computer. These files have a Cht file extension. Once they are copied over, you will see them on the laptop computer when you select File >> Open Chartbook. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-12-23 04:12:57
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| [2016-12-23 19:42:55] |
| User153928 - Posts: 35 |
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Hello again, I guess I'm in trouble nothing is easy this days, I don't have a C:\SierraChart\Data file under my Sierra Chart folder I have Sierra Chart file with emblem and 11,910KB data and no cht file extension I have Sierra Chart File Downloader with 4,285KB Sierra Chart Studies.dll 1,201KB and icudt52.dll 22,957KB & icuin52.dll 1.757KB & icuuc52.dll 1,272KB & Qt5CCore.dll 4,016KB & GlobalSymbolSettings 3,904KB and that is it with any KB amounts on it I assume that C:\SierraChart\Data file must be bigger I have no idea where I could find that file it is not in my Program File (x86)I hope you can figure out what to do. Thanks Happy Holidays Walter |
| [2016-12-23 20:16:58] |
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We can help you with this using a remote assistance session assuming the Chartbook files are accessible on the laptop computer. There is an extra cost for this. At USD.65 per minute. It should just take us about 10 minutes. If you want to proceed, make sure your current telephone number is here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo And then respond back here when you verified that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-27 17:15:20] |
| User153928 - Posts: 35 |
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Hi yes I like to proceed with the remote assistance and I hope my Chartbook files are accessible don't know exactly what it means Walter |
| [2016-12-27 18:14:12] |
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User was called.
Sierra Chart Support |
| [2016-12-27 19:45:41] |
| User153928 - Posts: 35 |
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Thanks Max great service Happy New Year Walter |
| [2016-12-30 18:22:05] |
| User153928 - Posts: 35 |
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Hi Max I was sure I'm finished for the year with your support system now I find myself in the same boat as before I watched you transfer the files but I cannot find the Cht files on my desktop to copy on to a memory stick everything went so fast I cannot remember how you did it to dumb I guess I made some entries to chartbook and tried to transfer them to my laptop but I'm stuck again there must be an easy way even for a old guy like me to do that. Walter |
| [2016-12-30 18:34:25] |
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Do you want us to call and help you again?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-30 19:05:30] |
| User153928 - Posts: 35 |
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yes please at 11:30 am my time if possible I have my laptop in the car and I have to set it up should be ready at 11:30 thanks Walter |
| [2016-12-30 19:33:55] |
| User153928 - Posts: 35 |
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Hi any time you are ready I'm here all set up Walter |
| [2016-12-30 21:36:21] |
| User153928 - Posts: 35 |
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Hi I guess it is not working out for you to call I have been waiting now for 2 Hrs so please lets set a time you will call I cannot wait indefinitely unfortunately I have a few things to pick up Thanks Walter |
| [2016-12-30 22:12:05] |
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We apologize. We were not able to get to this today. But we can next week.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-30 22:37:14] |
| User153928 - Posts: 35 |
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Hi, OK fair enough can we set up a time in advance I'm very flexible but it has to be done before Thursday because I'm off to Thailand Please let me know. Thanks Walter |
| [2017-01-03 02:00:38] |
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Yes we can set up a time. Afternoons are best for us. Contact us through an Account Support Ticket with an approximate time in the afternoon: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-01-03 02:01:15
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| [2017-01-03 13:54:42] |
| User153928 - Posts: 35 |
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Hi, very good if possible lets make it tomorrow Jan.04 14:00 PST Thank you, Walter |
| [2017-01-03 17:55:31] |
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Yes that will work.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-03 18:27:49] |
| User153928 - Posts: 35 |
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OK thanks
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| [2017-01-04 22:05:28] |
| User153928 - Posts: 35 |
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Hi I'm here and waiting for your call as prearranged for 14:00 hrs Walter |
| [2017-01-04 22:28:09] |
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User was called.
Sierra Chart Support |
| [2017-01-05 04:16:06] |
| User153928 - Posts: 35 |
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Thank you Max, great help Walter |
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