Support Board
Date/Time: Sat, 11 Jan 2025 14:45:17 +0000
MIT Orders not connecting to server
View Count: 846
| [2016-12-12 16:27:36] |
| User104854 - Posts: 456 |
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Hi. This morning I have had some orders that I have modified that are not communicating with the server. From what I can tell it's only the MIT orders. I've attached a screenshot of the log. The issues are the lines that say 'order error, timed-out waiting for response from service/exchange server'. These were all MIT orders. I have not had any problems with these orders in the past. Is this a Sierra Chart issue or is it with Gain? I've already contacted Gain on this and they are looking into it. Please advise. |
 Log 12-12-16.png / V - Attached On 2016-12-12 16:24:36 UTC - Size: 414.29 KB - 247 views |
| [2016-12-12 17:01:35] |
| User104854 - Posts: 456 |
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Also everything appears to be working fine on their DT Pro software if that helps you. We did a test to check. Thanks.
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| [2016-12-12 18:15:52] |
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Another user reported this. This is going to be a problem with the Gain Capital FIX server. When we get additional information from the other user we are going to let Gain Capital know about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-12 18:35:32] |
| User104854 - Posts: 456 |
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Ok. So is this an issue with the Sierra Chart software or is it something on Gain's end?
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| [2016-12-12 19:34:22] |
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on Gain's end? Yes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-13 17:25:02] |
| User104854 - Posts: 456 |
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Has this issue been resolved? Gain is telling me that they have not heard from you. Why do you need the other user to get back to you if this has been an issue?
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| [2016-12-13 17:33:13] |
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The other user provided us a detailed FIX log which was necessary to give Gain Capital evidence of the problem. We are contacting them again now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-12-13 17:34:59
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| [2016-12-13 17:35:29] |
| User104854 - Posts: 456 |
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Ok. Will you notify me once it's been resolved?
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| [2016-12-13 17:57:30] |
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Yes we will. We just heard from Gain Capital and they are looking into it. We tend to think it will not be until the evening when the problem is resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-14 23:43:14] |
| User104854 - Posts: 456 |
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Any news yet on this yet? It sounded like you thought it might be resolved by yesterday evening. Thanks.
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| [2016-12-15 02:08:23] |
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Yes we heard from Gain Capital today and according to them the problem should now be resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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