Support Board
Date/Time: Sat, 11 Jan 2025 11:42:25 +0000
BUND FUTURE CONT (BD#C - iqfeed) not able to download correctly
View Count: 788
| [2016-12-08 13:16:41] |
| User96015 - Posts: 55 |
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Gm sirs, I am experiencing problem to download intraday historical data for that symbol, from 11/22/2016 to 12/06/2016. No data at all. I have others software that use the same symbol with tick data and I downloaded all data with no problem at all. Thanks
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| [2016-12-08 18:03:35] |
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We do not observe this problem ourselves: http://www.sierrachart.com/image.php?Image=1481220200847.png Follow the instructions here to re-download the data: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-09 07:28:18] |
| User96015 - Posts: 55 |
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Sir, I check all, but chart don't work properly as you can see. I try to be sure not have a problem with my pc, with another pc, but I have the same problem, pls let me know asap what I have to do. Thanks |
 BD#C_problem.png / V - Attached On 2016-12-09 07:27:57 UTC - Size: 40.8 KB - 242 views Log_BD#C_problem.png / V - Attached On 2016-12-09 07:28:08 UTC - Size: 288.47 KB - 255 views |
| [2016-12-09 08:26:52] |
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OK we see what the problem is now. The IQ Feed historical data does contain data errors with the bid and ask data. They are apparently not aware of that. Follow the instructions here to disable Error Filtering: https://www.sierrachart.com/index.php?page=doc/ErrorFilter.html#DisablingErrorFiltering Once that is done re-download the data in the chart with Edit >> Delete All Data and Download. Instead of IQ Feed, consider using the Sierra Chart Exchange Data Feed: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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