Support Board
Date/Time: Sat, 11 Jan 2025 11:58:26 +0000
Unable to connect to FXCM Demo since new version 1495
View Count: 1487
| [2016-12-08 08:02:16] |
| knowle - Posts: 25 |
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Unable to connect to FXCM Demo (Standard) DTC server since updating new version 1495 - this both on Windows 8.1 and 10 machine. Only able to connect to SC Forex Data (FXCM) [data] -------------------------------------------------- Reading Internal Order ID file. | 2016-12-08 07:43:42 Reading Trade Orders file. | 2016-12-08 07:43:42 Reading Trade Positions file. | 2016-12-08 07:43:42 Software version: 1495 | 2016-12-08 07:43:42 Uses New Spreadsheets | 2016-12-08 07:43:42 Usage end date: 2016-12-29 | 2016-12-08 07:43:42 Enabled for: Advanced Features. | 2016-12-08 07:43:42 Enabled for: Sierra Chart Historical Data Service. | 2016-12-08 07:43:42 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-12-08 07:43:42 Current selected Data/Trading service: FXCM Demo Trading (Standard) - DTC | 2016-12-08 07:43:42 Chart Update Interval: 500 | 2016-12-08 07:43:42 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2016-12-08 07:43:42 2016-12-08 07:43:45 Local computer time | 2016-12-08 07:43:42 2016-12-08 07:43:45 Local computer time in UTC | 2016-12-08 07:43:42 2016-12-08 07:43:45 Local computer time in SC Time Zone | 2016-12-08 07:43:42 2016-12-08 07:43:50 Server time in UTC | 2016-12-08 07:43:42 Local computer UTC time and Server UTC time difference: 5 seconds. | 2016-12-08 07:43:42 Program path: C:\SierraChart\ | 2016-12-08 07:43:42 Data Files path: C:\SierraChart\Data\ | 2016-12-08 07:43:42 OS Version Number: 6.2 | 2016-12-08 07:43:42 Locale Setting: C | 2016-12-08 07:43:42 Created the DTC Protocol server. | 2016-12-08 07:43:42 DTC Protocol Server listening on port 11099. | 2016-12-08 07:43:42 Created the DTC Protocol historical data server. | 2016-12-08 07:43:42 HD Server Manager | Listening on port 11098 | 2016-12-08 07:43:42 Checking for new symbol settings for fxcm | 2016-12-08 07:43:42 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-12-08 07:43:42 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-12-08 07:43:42 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-12-08 07:43:42 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-12-08 07:43:42 Symbol settings are up-to-date for fxcm | 2016-12-08 07:43:46 * FXCM Demo Trading (Standard) - DTC | Connecting to the server fxcmorders.sierracharts.com. Port 11097 | 2016-12-08 07:52:54 Socket (0) | Resolved address ds2.sierracharts.com to IP 204.15.192.108. | 2016-12-08 07:52:54 Socket (63) | Connected. | 2016-12-08 07:52:54 Socket (63) | Starting TLS 1.2 connection. | 2016-12-08 07:52:54 Socket (63) | Error connecting. SSL Error: error:1409441A:SSL routines:ssl3_read_bytes:tlsv1 alert decode error | 2016-12-08 07:52:54 * Socket (63) | SSL connection failed. | 2016-12-08 07:52:54 Socket (63) | SSL object has been freed. SSL state is now disconnected. | 2016-12-08 07:52:54 Socket (63) | Shutdown and closed. | 2016-12-08 07:52:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-08 07:52:54 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-08 07:52:54 Socket (0) | SSL connection timed out. | 2016-12-08 07:52:54 * Socket (0) | SSL connection failed. | 2016-12-08 07:52:54 FXCM Demo Trading (Standard) - DTC | Disconnected. | 2016-12-08 07:52:54 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-08 07:52:54 The above has been sent to support. | 2016-12-08 07:54:16 * HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-12-08 07:54:16 HTTP connection to www.sierrachart.com:80 (65) | Connected. | 2016-12-08 07:54:16 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2016-12-08 07:54:18 HTTP connection to www.sierrachart.com:80 (65) | Closed. No error. | 2016-12-08 07:54:22 HTTP connection to www.sierrachart.com:80 (65) | Shutdown and closed. | 2016-12-08 07:54:22 Date Time Of Last Edit: 2016-12-08 08:15:04
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| [2016-12-08 08:15:16] |
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We see the problem. Just give us about 30 to 40 minutes to get this resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-08 09:09:09] |
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You should be able to connect now. Let us know if you still have a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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