Support Board
Date/Time: Sat, 11 Jan 2025 12:39:51 +0000
Issue with CL charts on CQG
View Count: 702
| [2016-12-07 13:41:17] |
| AC97431 - Posts: 5 |
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We are seeing multiple gaps in the CLF17 contract using CQG.
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| [2016-12-07 15:16:58] |
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Follow the instructions here: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-07 17:39:45] |
| AC97431 - Posts: 5 |
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Thanks! That worked ... so am I going to have to do this every time I start a new session? When I log on in the morning I need to see what happened overnight but that was not happening before. Thanks again!
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| [2016-12-07 19:27:48] |
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Historical data downloading is done automatically. It is only when there is some error encountered with the downloading of data can this result in missing data. So this is not something which normally needs to be done. If there is a problem with missing historical Intraday data, let us know the exact symbol of the chart and at that moment in time post a copy of the Message Log: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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