Support Board
Date/Time: Sat, 11 Jan 2025 13:00:01 +0000
System logged off
View Count: 744
| [2016-12-06 14:25:19] |
| User989487 - Posts: 5 |
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Good morning, I logged in all night however at 617am PST system logged me of for incorrect username and password. Please assist. Thank you, Rebecca Corpuz Reading Internal Order ID file. | 2016-12-06 06:17:26 Reading Trade Orders file. | 2016-12-06 06:17:26 Reading Trade Positions file. | 2016-12-06 06:17:26 Software version: 1490 | 2016-12-06 06:17:26 Uses New Spreadsheets | 2016-12-06 06:17:26 Usage end date: 2016-12-31 | 2016-12-06 06:17:26 Enabled for: Advanced Features. | 2016-12-06 06:17:26 Enabled for: Advanced Features 2. | 2016-12-06 06:17:26 Enabled for: Sierra Chart Historical Data Service. | 2016-12-06 06:17:26 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-12-06 06:17:26 Current selected Data/Trading service: CTS T4 FIX | 2016-12-06 06:17:26 Chart Update Interval: 500 | 2016-12-06 06:17:26 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-12-06 06:17:26 2016-12-06 06:17:30 Local computer time | 2016-12-06 06:17:26 2016-12-06 14:17:30 Local computer time in UTC | 2016-12-06 06:17:26 2016-12-06 06:17:30 Local computer time in SC Time Zone | 2016-12-06 06:17:26 2016-12-06 14:17:29 Server time in UTC | 2016-12-06 06:17:26 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-12-06 06:17:26 Program path: C:\SierraChart\ | 2016-12-06 06:17:26 Data Files path: C:\SierraChart\Data\ | 2016-12-06 06:17:26 OS Version Number: 6.2 | 2016-12-06 06:17:26 Locale Setting: C | 2016-12-06 06:17:26 Checking for new symbol settings for cts | 2016-12-06 06:17:26 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-12-06 06:17:26 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-12-06 06:17:26 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-12-06 06:17:26 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-12-06 06:17:31 Symbol settings are up-to-date for cts | 2016-12-06 06:17:31 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-12-06 06:17:32 HTTP connection to www.sierrachart.com:80 (4) | Connected. | 2016-12-06 06:17:32 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-12-06 06:17:36 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-12-06 06:17:36 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-12-06 06:17:36 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-12-06 06:17:36 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2016-12-06 06:17:40 CTS T4 FIX | Firm: PTP | 2016-12-06 06:17:40 CTS FIX socket (0) | Resolved address fix.t4login.com to IP 208.116.215.102. | 2016-12-06 06:17:40 CTS FIX socket (5) | Connected. | 2016-12-06 06:17:40 CTS FIX socket (5) | Starting TLS 1.0 connection. | 2016-12-06 06:17:40 CTS FIX socket (5) | SSL connection established. | 2016-12-06 06:17:40 CTS FIX: Sending the Logon message. | 2016-12-06 06:17:41 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2016-12-06 06:17:41 CTS T4 FIX | Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2016-12-06 06:17:41 * CTS T4 FIX | One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. | 2016-12-06 06:17:41 * CTS FIX: Sending a Logout message. Text = Received Logout message. | 2016-12-06 06:17:41 CTS FIX socket (5) | SSL shutdown indicates not able to send 'close notify'. | 2016-12-06 06:17:41 CTS FIX socket (5) | SSL has been shut down. | 2016-12-06 06:17:41 CTS FIX socket (5) | SSL object has been freed. SSL state is now disconnected. | 2016-12-06 06:17:41 CTS FIX socket (5) | Shutdown and closed. | 2016-12-06 06:17:41 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 06:17:41 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 06:17:41 CTS T4 FIX | Disconnected. | 2016-12-06 06:17:41 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 06:17:41 HTTP connection to www.sierrachart.com:80 (4) | Closed. No error. | 2016-12-06 06:17:42 HTTP connection to www.sierrachart.com:80 (4) | Shutdown and closed. | 2016-12-06 06:17:42 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2016-12-06 06:17:44 CTS T4 FIX | Firm: PTP | 2016-12-06 06:17:44 CTS FIX socket (0) | Resolved address fix.t4login.com to IP 208.116.215.102. | 2016-12-06 06:17:44 CTS FIX socket (6) | Connected. | 2016-12-06 06:17:44 CTS FIX socket (6) | Starting TLS 1.0 connection. | 2016-12-06 06:17:44 CTS FIX socket (6) | SSL connection established. | 2016-12-06 06:17:44 CTS FIX: Sending the Logon message. | 2016-12-06 06:17:45 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2016-12-06 06:17:45 CTS T4 FIX | Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2016-12-06 06:17:45 * CTS T4 FIX | One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. | 2016-12-06 06:17:45 * CTS FIX: Sending a Logout message. Text = Received Logout message. | 2016-12-06 06:17:45 CTS FIX socket (6) | SSL shutdown indicates not able to send 'close notify'. | 2016-12-06 06:17:45 CTS FIX socket (6) | SSL has been shut down. | 2016-12-06 06:17:45 CTS FIX socket (6) | SSL object has been freed. SSL state is now disconnected. | 2016-12-06 06:17:45 CTS FIX socket (6) | Shutdown and closed. | 2016-12-06 06:17:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 06:17:45 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 06:17:45 CTS T4 FIX | Disconnected. | 2016-12-06 06:17:45 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 06:17:45 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2016-12-06 06:17:48 CTS T4 FIX | Firm: PTP | 2016-12-06 06:17:48 CTS FIX socket (0) | Resolved address fix.t4login.com to IP 208.116.215.102. | 2016-12-06 06:17:48 CTS FIX socket (7) | Connected. | 2016-12-06 06:17:48 CTS FIX socket (7) | Starting TLS 1.0 connection. | 2016-12-06 06:17:48 CTS FIX socket (7) | SSL connection established. | 2016-12-06 06:17:48 CTS FIX: Sending the Logon message. | 2016-12-06 06:17:48 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2016-12-06 06:17:49 CTS T4 FIX | Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2016-12-06 06:17:49 * CTS T4 FIX | One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. | 2016-12-06 06:17:49 * CTS FIX: Sending a Logout message. Text = Received Logout message. | 2016-12-06 06:17:49 CTS FIX socket (7) | SSL shutdown indicates not able to send 'close notify'. | 2016-12-06 06:17:49 CTS FIX socket (7) | SSL has been shut down. | 2016-12-06 06:17:49 CTS FIX socket (7) | SSL object has been freed. SSL state is now disconnected. | 2016-12-06 06:17:49 CTS FIX socket (7) | Shutdown and closed. | 2016-12-06 06:17:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 06:17:49 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 06:17:49 CTS T4 FIX | Disconnected. | 2016-12-06 06:17:49 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 06:17:49 File >> Disconnect selected. | 2016-12-06 06:17:49 CTS T4 FIX | Disconnected. | 2016-12-06 06:17:49 |
| [2016-12-06 17:44:21] |
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This is the relevant message: CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2016-12-06 06:17:41
Refer to the instructions at step 15 here: http://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructions You will need to need to contact your broker for help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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