Support Board
Date/Time: Sat, 11 Jan 2025 12:41:38 +0000
NOT CONNECTING
View Count: 930
| [2016-12-03 02:34:16] |
| User702072 - Posts: 4 |
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My internet connection went down and came back up for everything but Sierra Charts after I rebooted my modem. SC flashes between Waiting to reconnect and Connecting. I posted earlier but forgot to title the post.
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| [2016-12-03 02:41:52] |
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We see you are using CQG and currently the CQG system is down. So this is expected.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-03 04:11:36] |
| User702072 - Posts: 4 |
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Does CQG go down on weekends or is it simply don for a technical reason?
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| [2016-12-03 09:11:43] |
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We are not sure the reason it is down now but it does go down part of the time on weekends from what we can remember.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-03 22:28:30] |
| nickwynn - Posts: 2 |
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Is CTS Data also down? I haven't been able to get a data connection all day. It says the target machine is refusing my connection request.
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| [2016-12-03 22:43:26] |
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Yes CTS is also down. However, if you use the new connection model we have to CTS, the connection is always available: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructionsForAdvancedLowCostConnectionModel This is what we recommend. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-03 22:49:56] |
| nickwynn - Posts: 2 |
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I use TopStepTrader and the data through CTS was provided for me. Will I still be able to set up this new connection model?
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| [2016-12-04 21:24:46] |
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The lower-cost connection model to CTS only supports live trading at this time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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