Support Board
Date/Time: Sat, 11 Jan 2025 12:51:40 +0000
Long tails
View Count: 1110
| [2016-11-30 15:36:13] |
| User170575 - Posts: 221 |
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Good morning, Seems like I am getting a trade way out of range but I cant find it in the time and sales. Is there a way to to filter these---or is something is going on? http://www.sierrachart.com/image.php?Image=1480519998172.png Many thanks, CJ Date Time Of Last Edit: 2016-11-30 17:54:19
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| [2016-11-30 18:11:35] |
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Yes we do see a price spike on one of these bars, but that is data transmitted by the exchange. We are not sure what particular type of trade that was.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-01 15:03:39] |
| User170575 - Posts: 221 |
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Any way to filter it out? It's on all my other feeds too. http://www.sierrachart.com/image.php?Image=1480604326885.png |
| [2016-12-01 18:18:26] |
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We have contacted our data provider Barchart about this to see if these are trades which should be filtered. Just give us a couple of days to look into this and clean this up. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-02 23:12:38] |
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We have cleaned up the apparent data errors with FB on 11-30.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-04 08:18:50] |
| Neo - Posts: 198 |
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Did you identify the trade condition?
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| [2016-12-05 09:51:44] |
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The data provider Barchart just said there was erroneous data from the exchange. If you continue to see this, let us know and we will follow up. We also did not clean up the apparent data errors from that other OTC stock. We need to have a better understanding of why this is occurring. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-05 17:16:41] |
| User170575 - Posts: 221 |
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FNMA is a OTC Bulliten Board stock---was fine Friday--I'll see if I can catch an image on the T and S http://www.sierrachart.com/image.php?Image=1480958009951.png it also happens on the listed stks but not that often: http://www.sierrachart.com/image.php?Image=1480958142417.png no worries for now |
| [2016-12-05 18:02:37] |
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We will contact Barchart about FNMA. We do see the apparent data errors with it and we assume this is affected other symbols as well. We did correct the apparent errors with FB. Re-download the data following these instructions: http://www.sierrachart.com/index.php?page=doc/helpdetails2.html#h2.1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-12-05 18:02:57
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| [2016-12-05 23:44:57] |
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Our data provider Barchart has recognized the problem and they said they are going to have their programmers work on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-06 13:25:42] |
| User170575 - Posts: 221 |
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Fantastic--many thanks----too bad the exchanges can't filter their own trades--both Etrade and AMTD have the same thing going on--- |
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