Support Board
Date/Time: Sat, 11 Jan 2025 07:05:52 +0000
Real Time Data Feed Disconnected - See Log Below
View Count: 888
| [2016-11-14 15:47:13] |
| User416600 - Posts: 5 |
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Reading Internal Order ID file. | 2016-11-14 10:40:16 Reading Trade Orders file. | 2016-11-14 10:40:16 Reading Trade Positions file. | 2016-11-14 10:40:16 Software version: 1481 | 2016-11-14 10:40:16 Uses New Spreadsheets | 2016-11-14 10:40:16 Usage end date: 2016-12-04 | 2016-11-14 10:40:16 Enabled for: Advanced Features. | 2016-11-14 10:40:16 Enabled for: Advanced Features 2. | 2016-11-14 10:40:16 Enabled for: Sierra Chart Historical Data Service. | 2016-11-14 10:40:16 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-11-14 10:40:16 Current selected Data/Trading service: SC Data - All Services | 2016-11-14 10:40:16 Chart Update Interval: 500 | 2016-11-14 10:40:16 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-11-14 10:40:16 2016-11-14 09:40:20 Local computer time | 2016-11-14 10:40:16 2016-11-14 15:40:20 Local computer time in UTC | 2016-11-14 10:40:16 2016-11-14 10:40:20 Local computer time in SC Time Zone | 2016-11-14 10:40:16 2016-11-14 15:40:19 Server time in UTC | 2016-11-14 10:40:16 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-11-14 10:40:16 Program path: C:\SierraChart\ | 2016-11-14 10:40:16 Data Files path: C:\SierraChart\Data\ | 2016-11-14 10:40:16 OS Version Number: 6.1 | 2016-11-14 10:40:16 Locale Setting: C | 2016-11-14 10:40:16 Checking for new symbol settings for scdataallservices | 2016-11-14 10:40:16 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-11-14 10:40:16 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-11-14 10:40:16 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-11-14 10:40:16 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-11-14 10:40:21 SC Data - All Services | Connected to data server. | 2016-11-14 10:40:25 Symbol settings are up-to-date for scdataallservices | 2016-11-14 10:40:26 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-11-14 10:40:31 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-11-14 10:40:31 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-11-14 10:40:31 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-11-14 10:40:31 UVXY 5 Min #2 | Reloading chart. | 2016-11-14 10:41:00 UVXY 120 Min #1 | Reloading chart. | 2016-11-14 10:41:00 $SPX Monthly #3 | Reloading chart. | 2016-11-14 10:41:00 $MXX Monthly #5 | Reloading chart. | 2016-11-14 10:41:00 XLV Daily #4 | Reloading chart. | 2016-11-14 10:41:00 SC Data - All Services | Starting real-time market data updates for: UVXY. ID: 1 | 2016-11-14 10:41:01 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: UVXY | 2016-11-14 10:41:01 SC Data - All Services | Requesting security definition data for: UVXY. ID: 1 | 2016-11-14 10:41:01 Intraday data recording state for symbol UVXY is set to download 'Pending'. | 2016-11-14 10:41:01 Delaying start of download for UVXY | 2016-11-14 10:41:01 SC Data - All Services | Starting real-time market data updates for: $SPX. ID: 2 | 2016-11-14 10:41:01 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: $SPX | 2016-11-14 10:41:01 SC Data - All Services | Requesting security definition data for: $SPX. ID: 2 | 2016-11-14 10:41:01 HD Request # 2 | Downloading Historical Daily chart data for $SPX. Starting date: 2016-11-11. Service: cboe.index | 2016-11-14 10:41:01 HD Request # 2 | Requesting historical Daily data for $SPX starting at 2016-11-10 | 2016-11-14 10:41:01 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123. | 2016-11-14 10:41:01 SC Data - All Services | Starting real-time market data updates for: XLV. ID: 3 | 2016-11-14 10:41:01 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: XLV | 2016-11-14 10:41:01 SC Data - All Services | Requesting security definition data for: XLV. ID: 3 | 2016-11-14 10:41:01 SC Data - All Services | Starting real-time market data updates for: $MXX. ID: 4 | 2016-11-14 10:41:01 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: $MXX | 2016-11-14 10:41:01 SC Data - All Services | Requesting security definition data for: $MXX. ID: 4 | 2016-11-14 10:41:01 HTTP connection to ds01.ddfplus.com:80 (4) | Connected. | 2016-11-14 10:41:01 HD Request # 2 | Receiving historical Daily data for $SPX starting at 2016-11-11 | 2016-11-14 10:41:01 HD Request # 2 | Writing historical Daily data to the file $SPX.dly | 2016-11-14 10:41:01 HD Request # 2 | Received 3 records from 2016-11-11 00:00:00 to 2016-11-14 00:00:00 (4.0 days) and wrote 2 records for $SPX | 2016-11-14 10:41:01 HD Request # 2 | Daily download COMPLETE for $SPX. Completion time: 0s. Unique request ID: 2 | 2016-11-14 10:41:01 Removed historical data download ID 2 | 2016-11-14 10:41:01 HD Request # 3 | Downloading Historical Daily chart data for XLV. Starting date: 2016-11-11. Service: equities.us | 2016-11-14 10:41:01 HD Request # 3 | Requesting historical Daily data for XLV starting at 2016-11-10 | 2016-11-14 10:41:01 $SPX Monthly #3 | Reloading chart. | 2016-11-14 10:41:02 HD Request # 3 | Receiving historical Daily data for XLV starting at 2016-11-11 | 2016-11-14 10:41:02 HD Request # 3 | Writing historical Daily data to the file XLV.dly | 2016-11-14 10:41:02 HD Request # 3 | Received 3 records from 2016-11-11 00:00:00 to 2016-11-14 00:00:00 (4.0 days) and wrote 2 records for XLV | 2016-11-14 10:41:02 HD Request # 3 | Daily download COMPLETE for XLV. Completion time: 1s. Unique request ID: 3 | 2016-11-14 10:41:02 Removed historical data download ID 3 | 2016-11-14 10:41:02 HD Request # 4 | Downloading Historical Daily chart data for $MXX. Starting date: 2016-11-11. Service: scdataallservices | 2016-11-14 10:41:02 HD Request # 4 | Requesting historical Daily data for $MXX starting at 2016-11-10 | 2016-11-14 10:41:02 XLV Daily #4 | Reloading chart. | 2016-11-14 10:41:02 HD Request # 4 | Receiving historical Daily data for $MXX starting at 2016-11-11 | 2016-11-14 10:41:02 HD Request # 4 | Writing historical Daily data to the file $MXX.dly | 2016-11-14 10:41:02 HD Request # 4 | Received 3 records from 2016-11-11 00:00:00 to 2016-11-14 00:00:00 (4.0 days) and wrote 2 records for $MXX | 2016-11-14 10:41:02 HD Request # 4 | Daily download COMPLETE for $MXX. Completion time: 0s. Unique request ID: 4 | 2016-11-14 10:41:02 Removed historical data download ID 4 | 2016-11-14 10:41:02 $MXX Monthly #5 | Reloading chart. | 2016-11-14 10:41:03 HD Request # 5 | Downloading Intraday chart data for UVXY to the file UVXY.scid. Service: equities.us | 2016-11-14 10:41:06 HD Request # 5 | Download start date-time: 2016-11-14 10:06:48.000 | 2016-11-14 10:41:06 HD Request # 5 | Using server: ds6.sierracharts.com port 10149 | 2016-11-14 10:41:06 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-11-14 10:41:06 Socket (5) | Connected. | 2016-11-14 10:41:06 HD Request # 5 | Setting DTC encoding to Binary VLS | 2016-11-14 10:41:06 HD Request # 5 | Sending historical data logon request message. | 2016-11-14 10:41:06 HD Request # 5 | Requesting Intraday data. Start date-time: 2016-11-14 10:06:48. Record interval: 1. Symbol: UVXY | 2016-11-14 10:41:06 HD Request # 5 | Decompressing data. | 2016-11-14 10:41:07 HD Request # 5 | Receiving Intraday data for UVXY starting at 2016-11-14 10:06:48 | 2016-11-14 10:41:07 HD Request # 5 | Timestamp of first Intraday data file record written: 2016-11-14 10:06:48 | 2016-11-14 10:41:07 Socket (5) | Shutdown and closed. | 2016-11-14 10:41:07 The network socket for historical data has been closed. | 2016-11-14 10:41:07 HD Request # 5 | Received 849 records from 2016-11-14 10:06:48 to 2016-11-14 10:26:06 (19.3 minutes) and wrote 849 records for UVXY | 2016-11-14 10:41:07 HD Request # 5 | Intraday download COMPLETE for UVXY. Completion time: 1s. Unique request ID: 1 | 2016-11-14 10:41:07 Removed historical data download ID 1 | 2016-11-14 10:41:07 Real-time Intraday chart data file updates started for UVXY | 2016-11-14 10:41:07 Opened cached Intraday file: C:\SierraChart\Data\UVXY.scid | 2016-11-14 10:41:07 Intraday chart data file opened for UVXY | 2016-11-14 10:41:07 HTTP connection to ds01.ddfplus.com:80 (4) | Closed. No error. | 2016-11-14 10:42:07 HTTP connection to ds01.ddfplus.com:80 (4) | Shutdown and closed. | 2016-11-14 10:42:07 |
| [2016-11-14 16:41:49] |
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For real-time data for US equities and indices ($ symbols), you need to activate and pay for the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed Real-time data from exchanges is an extra cost. In no case do the Service Packages indicate that real-time data is included for stocks. However, through the CFD data feed there are cash Indices: Sierra Chart Real Time and Historical Forex and CFD Data Service We also saw your refund request. Let us know if you want a refund. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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