Support Board
Date/Time: Sat, 11 Jan 2025 07:06:36 +0000
Missing miniNikkei data from 10 November: 9am to 10:15am
View Count: 759
| [2016-11-10 20:50:52] |
| User13668 - Posts: 294 |
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See attached chart. Times are local Tokyo (USA ET is 14 hours behind). The day session for 10th November [corrected from October] starts 8.45am Tokyo time with actual market trading from 9:00am. Data is only appearing from 10:15am. Have checked directly via web browser with my CQG credentials at CQG Mobile and the chart on that site is showing data correctly ie populated from 9am through 10:15. Have tried Edit > Delete All Data and Download (for current front month) and that had no effect. Thanks Date Time Of Last Edit: 2016-11-10 21:42:03
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 F.US.MJNKZ16 [CB] 15 Min #1 2016-11-10 15_40_42.072.png / V - Attached On 2016-11-10 20:50:20 UTC - Size: 51.94 KB - 224 views |
| [2016-11-10 21:35:53] |
| NumbersBars - Posts: 141 |
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@User13668 Wasn't 10 Oct exchange holiday in Japan? Health & sports day. Why is there data at CQG mobile for nikkeimini? [edit] Just read your title of the thread, you mentioned 10 Nov. So not sure which day are you referring to. I have no problem with 10 Nov data though. Date Time Of Last Edit: 2016-11-10 21:39:53
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| [2016-11-10 21:46:01] |
| User13668 - Posts: 294 |
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Re post #2 Thanks, corrected paragraph to say November. Not sure what you mean about CQG Mobile/Browser? Why would there not be data there? You can trade any instrument you are subscribed to directly on the CQG Mobile/Browser platform. Great for disaster recovery - if your PC craps out just login to CQG on your phone and manage your positions. Have you specifically got 10 November data for 9am to 10:15am Tokyo time? |
| [2016-11-10 21:52:56] |
| NumbersBars - Posts: 141 |
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Ignore the CQG mobile i mentioned. I thought you can see data for 10 Oct on CQG mobile. Here is the 1-min chart I have for 10 Nov 845am onwards. Tokyo (+9 JST) |
| nikkei10Nov.png / V - Attached On 2016-11-10 21:52:14 UTC - Size: 20.3 KB - 234 views |
| [2016-11-10 22:01:44] |
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Disregard the prior response. The session times were not set correctly. We are still looking into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-10 22:07:00] |
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There should no longer be any missing data for this symbol at the mentioned time range. Follow through the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-10 22:07:32
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| [2016-11-11 00:12:34] |
| User13668 - Posts: 294 |
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Re post #7 - followed all the steps, but that has not fixed the missing data. It has now gone past 9:00am on the 11th in Tokyo and data for the 11th is populating correctly (at least that means Symbol and session times are not the issue - which I didn't think they were given data has populated correctly every other day). |
| [2016-11-11 01:19:04] |
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You must not have followed through the steps. The data absolutely is there. Follow through the instructions again: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Including updating the Symbol Settings. Here is an image of the chart: http://www.sierrachart.com/image.php?Image=1478827086414.png Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-11 01:20:09
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