Support Board
Date/Time: Sat, 11 Jan 2025 11:43:02 +0000
my account is empty,why ?
View Count: 2025
| [2016-12-01 07:50:11] |
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You need to sign agreement 2. So the second one. After that you are able to activate the US Equities exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-12-01 07:50:25
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| [2016-12-01 10:45:00] |
| User256679 - Posts: 23 |
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i choose the button "YES",and click the button "NEXT >Pro Status Survey",but it showed it's wrong (see the pictures). where is the " Name field" ? what should i do ?
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Private File Private File |
| [2016-12-01 11:19:51] |
| User256679 - Posts: 23 |
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i cannot find the place to sign my name (see the picture ). Is something wrong with my browser ?
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Private File |
| [2016-12-01 11:41:34] |
| User256679 - Posts: 23 |
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The market data agreement (with US Equities Agreement ) opens in a new page and i cannot find the place to sign my name. i tried many times .the results are the same .So if u could ,send me the electronic document by emails or the other ways and i sign it and send it back to u .is that ok ? i want to use the data today . i hope u can quickly as soon as possible . thanks a million ! |
| [2016-12-01 18:55:48] |
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We apologize for the delay. We have looked into this. Make sure your web browser is set to allow JavaScript while completing that Barchart agreement. What web browser are you running? Also make sure your browser is up-to-date. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-01 20:07:54] |
| User256679 - Posts: 23 |
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my browser is 360 Security Browser，it's ok ? i tried the IE,it's same .i cannot find the palce to sign the name .which browser is ok for your Javascript ?
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| [2016-12-01 20:19:14] |
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Internet Explorer should be fine. You may also want to try using Firefox. Could you do that? We are contacting our vendor of record about this to see if there is a problem with the form which could be happening in your particular case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-01 20:29:43] |
| User256679 - Posts: 23 |
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i downloaded the Firefox and tried it .it's same .There is no palce to sign the name. Do you have the other way to do this ?
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Private File |
| [2016-12-01 20:43:32] |
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We will complete the form for you. Start an Account Support ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets Tell us your name, address and occupation. That should be enough information for us to complete it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-01 20:50:24] |
| User256679 - Posts: 23 |
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my account name is ygspeakerman ,my really name is ** . my address is in Changsha, capital of Hunan Province.my occupation is a day trader in China . is that ok ?
Date Time Of Last Edit: 2016-12-01 22:45:35
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| [2016-12-01 20:53:27] |
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Yes this is enough but could you please give us another occupation other than daytrader to make sure you are not classified as a professional.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-12-01 20:53:43
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| [2016-12-01 20:56:59] |
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We checked. "Daytrader" will be fine. We are proceeding to complete the form.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-01 21:05:33] |
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OK you are all set now. Your Sierra Chart account has access to real-time US equities data. Refer to the instructions here to search for symbols: File Menu: Searching for Symbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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