Support Board
Date/Time: Sat, 11 Jan 2025 04:52:35 +0000
Sierra Charts and Topstep Trader
View Count: 1642
| [2016-11-07 13:48:50] |
| User151561 - Posts: 8 |
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Over the weekend, Topstep Trader updated their website and member dashboard. In doing so, I am no longer able to log on to Sierra Charts. I contacted Topstep and was told to download the latest version of Sierra Charts (11.04.16) which I did. I was told to then change my data/trade service from Rythmic Trading to Topstep Trading. My problem is Topstep Trading still doesn't appear in your dropdown menu. Please help...
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| [2016-11-07 17:35:52] |
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Follow the Rithmic setup instructions here: Rithmic Trading Platform Service: Setup Instructions Also use the very latest "Prerelease" of Sierra Chart. Follow the instructions here to update: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate You must be running the prerelease 1482. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-08 05:21:29] |
| User151561 - Posts: 8 |
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You don't help by sending me the link to the obvious and not answering my question concerning where is Topstep Trader in the data/trade service settings drop down menu?
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| [2016-11-08 05:32:24] |
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We did answer your question multiple times. The documentation is very clear and correct on this matter. Apparently you did not read the documentation steps 4 and 6. What we think is happening, is you are expecting to see the Service setting at the very top to say Top Step Trader. That is not the case. Topstep Trader uses the Rithmic trading platform service Here is the screenshot from the documentation: https://www.sierrachart.com/images/RithmicTradingPlatformServiceServerSetting.png You can see the Rithmic Topstep Trader server is in the Server list. And the Service at the top is Rithmic Trading. All of this is explained in the documentation. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-08 05:35:16
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