Support Board
Date/Time: Tue, 26 Nov 2024 23:25:21 +0000
how to close account
View Count: 1543
| [2016-11-03 05:49:13] |
| User1193154 - Posts: 54 |
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Hello, how to close my Sierra account? Thank you Flavia |
| [2016-11-03 17:32:18] |
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There is nothing special to do. It will end at 2016-12-07. There is a small credit balance on your account of 3.25 USD but that is below the amount that we would refund. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-03 18:12:27] |
| User1193154 - Posts: 54 |
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Ty very much, I leave cause flexrenko wh needs to refreshed every 30 sec otherwise plotting become un-readable Best regards Eleonora Date Time Of Last Edit: 2016-11-03 18:20:54
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| [2016-11-03 18:20:40] |
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So you are saying you want the Flex Renko chart to update every 30 seconds rather than the current Chart Update Interval which would be usually 500 milliseconds? You can adjust this within the Chart Settings. Refer to: http://www.sierrachart.com/index.php?page=doc/ChartSettings.html#ChartUpdateInterval Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-23 17:08:07] |
| User698182 - Posts: 2 |
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HI I WOUDLKIE CLOSE MY SIERA ACC WILL YOU SO KIND AND SEND ME A LINK THANK YOU |
| [2022-10-23 19:44:28] |
| Sierra_Chart Engineering - Posts: 17187 |
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We disabled the renewal of your Service Package. Contact us here for a refund of the Services Balance if you want that: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-06 16:20:34] |
| User971805 - Posts: 4 |
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I want to close out my Sierra Account. What do I need to do to accomplish this please?
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| [2023-10-06 16:22:30] |
| Sierra_Chart Engineering - Posts: 17187 |
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We have disabled renewal of all services and automatic billing through Stripe. Would you like a refund of your Services Balance? If so we will get that refunded to you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-06 16:28:00] |
| User971805 - Posts: 4 |
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Yes, if you can refund the services balance, that will be great. Thank you for your help.
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| [2023-10-06 16:34:21] |
| Sierra_Chart Engineering - Posts: 17187 |
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Yes this will be taken care of on Monday for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-09 17:33:25] |
| John - SC Support - Posts: 36309 |
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Your Services Surplus balance was $61.00. We have a $5.00 processing fee for refunds, therefore a total of $56.00 was refunded. Since we can only refund against actual transactions, you will see the refund in two parts, one for $15.00 and one for $41.00. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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