Support Board
Date/Time: Sat, 11 Jan 2025 04:57:35 +0000
Real Time Data
View Count: 942
| [2016-11-02 14:48:30] |
| User273302 - Posts: 7 |
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Hallo, I don´t want to trouble you again, but I have paid for the software, I have also paid for real-time cinnection + CME. Hundred times I have checked setting of sierra chart and everything is ok. What is going on I am not getting realtime data. While on Monday, October 31, it worked, but only for one day! Regards, Irena |
| [2016-11-02 15:27:19] |
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Provide a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?l=doc/PostingInformation.php#MessageLog Sierra Chart Support |
| [2016-11-02 15:40:27] |
| User273302 - Posts: 7 |
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Unfortunately, there is no message at this time,the screen is blank. The only report I got yesterday was that I have to pay 38, - USD - I paid it.
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| [2016-11-02 16:51:19] |
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There is always a Message Log. Restart Sierra Chart and open your Chartbook and connect to the data feed and then provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-04 11:54:12] |
| User273302 - Posts: 7 |
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Hallo, for some reason I´m still not receiving Real-Time-Data. Please, can you try to check it? Here is the copy of your message: Reading Internal Order ID file. | 2016-11-04 11:42:54 Reading Trade Orders file. | 2016-11-04 11:42:54 Reading Trade Positions file. | 2016-11-04 11:42:54 Software version: 1478 | 2016-11-04 11:42:54 Uses New Spreadsheets | 2016-11-04 11:42:54 Usage end date: 2016-12-18 | 2016-11-04 11:42:54 Enabled for: Advanced Features. | 2016-11-04 11:42:54 Enabled for: Advanced Features 2. | 2016-11-04 11:42:54 Enabled for: Sierra Chart Historical Data Service. | 2016-11-04 11:42:54 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-11-04 11:42:54 Enabled for: INDEXES_DATA_BARCHART | 2016-11-04 11:42:54 Enabled for: CME (Trading Account Required) | 2016-11-04 11:42:54 Enabled for: CBOT (Trading Account Required) | 2016-11-04 11:42:54 Enabled for: COMEX (Trading Account Required) | 2016-11-04 11:42:54 Enabled for: NYMEX (Trading Account Required) | 2016-11-04 11:42:54 Received 1 data feed usernames. | 2016-11-04 11:42:54 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-11-04 11:42:54 Current selected Data/Trading service: SC Data - All Services | 2016-11-04 11:42:54 Chart Update Interval: 500 | 2016-11-04 11:42:54 Time Zone: +00:00:00 (UTC+00) | 2016-11-04 11:42:54 2016-11-04 12:44:17 Local computer time | 2016-11-04 11:42:54 2016-11-04 11:44:17 Local computer time in UTC | 2016-11-04 11:42:54 2016-11-04 11:44:17 Local computer time in SC Time Zone | 2016-11-04 11:42:54 2016-11-04 11:44:01 Server time in UTC | 2016-11-04 11:42:54 Local computer UTC time and Server UTC time difference: 16 seconds. | 2016-11-04 11:42:54 Program path: C:\SierraChart\ | 2016-11-04 11:42:54 Data Files path: C:\SierraChart\Data\ | 2016-11-04 11:42:54 OS Version Number: 6.0 | 2016-11-04 11:42:54 Locale Setting: C | 2016-11-04 11:42:54 Checking for new symbol settings for scdataallservices | 2016-11-04 11:42:54 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-11-04 11:42:54 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-11-04 11:42:54 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-11-04 11:42:54 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-11-04 11:42:54 Requesting symbol settings for scdataallservices. Overwrite = on. | 2016-11-04 11:44:22 SC Data - All Services | Connected to data server. | 2016-11-04 11:44:23 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2016-11-04 11:44:23 Symbol settings received. | 2016-11-04 11:44:25 Processed 5192 symbol settings. | 2016-11-04 11:44:25 It is recommended to reconnect to the data feed after processing symbol settings. Use 'File >> Disconnect' and 'File >> Connect to Data Feed' | 2016-11-04 11:44:25 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-11-04 11:44:30 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-11-04 11:44:30 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-11-04 11:44:30 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-11-04 11:44:30 |
| [2016-11-04 16:52:40] |
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This is the relevant message: NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2016-11-04 11:44:23 Follow the instructions here to connect to your Live trading account: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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