Support Board
Date/Time: Sat, 11 Jan 2025 04:42:47 +0000
Gain Capital
View Count: 762
| [2016-11-01 21:09:56] |
| sixsmith07 - Posts: 13 |
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All of a sudden my Sierra won't connect. I have both Sierra Chart Data and data from my broker Gain Capital/OEC. I do not have any other instances open of sierra. My charts will not populate at all as I cannot connect to either data feed. this has never happened before either. GainCapital FAST Data: Received a Logout message. Text = UserAlreadyConnected | 2016-11-01 17:07:00 GainCapital FAST Data: Sending a Logout message. Text = Received Logout message. | 2016-11-01 17:07:00 Date Time Of Last Edit: 2016-11-02 16:32:08
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| [2016-11-01 22:05:03] |
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This is the relevant message: GainCapital FAST Data: Received a Logout message. Text = UserAlreadyConnected | 2016-11-01 17:06:51 Make sure there is no other copy of Sierra Chart connected to your Gain Capital account. If you know you are not connected, then contact Gain Capital and request them to disconnect the current connection. Hopefully they can do that for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-02 16:30:43] |
| sixsmith07 - Posts: 13 |
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had Gain do a force logout. I am getting data from them on other platforms but not on Sierra. They say its a sierra problem. Please help me rectify this today.
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| [2016-11-02 17:27:08] |
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It definitely is not a problem on our side and anything that we have any control over. Provide a copy of the Message Log again: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then contact Gain Capital directly about this for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-02 17:27:37
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| [2016-11-02 17:35:59] |
| sixsmith07 - Posts: 13 |
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sending the log to you for analysis so i dont clutter the board
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| [2016-11-02 17:39:22] |
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This is what we see when connecting to the market data server: GainCapital FAST Data: Received a Logout message. Text = UserAlreadyConnected | 2016-11-02 13:35:27 This error message comes from the Gain server. Select File >> Disconnect. Wait about 3 minutes and then select File >> Connect to Data Feed. We are also contacting Gain Capital about this now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-02 17:40:52
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| [2016-11-02 17:41:58] |
| sixsmith07 - Posts: 13 |
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ive tried it 100 times. I spoke with them today and they force quit my session and I logged in again. Its like It thinks i have another sierra open and I do not
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| [2016-11-02 17:46:16] |
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We contacted them. And told them specifically to log you out of the FAST data server. That is a different server giving the error message.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-02 17:58:00] |
| sixsmith07 - Posts: 13 |
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thanks for the responses...Nothing is working and I'm pretty frustrated. Most likely Gains problem but I don't know why is started all of a sudden..can I remove my gain and just use the Sierra Chart data I have so I can see my charts?
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| [2016-11-02 18:07:56] |
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Yes you can definitely use the Sierra Chart Exchange Data Feed directly. Set Global Settings >> Data/Trade Service Settings >> Service to "SC Data- All Services". Some symbols are going to be different. You can find them in File >> Find Symbol. To change the symbols of existing charts, refer to: Changing the Symbol of a Chart Make sure you connect to your Gain Capital account once a month: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#ConnectingOnlyOnceAMonthToTradingAccount Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-02 18:08:51
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| [2016-11-02 19:23:08] |
| sixsmith07 - Posts: 13 |
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how can I contact gain? its frustrating for me becuase everyone is blaming everyone else and the only person who is stuck with no data is me. SC data is not a solution because I have to login to the account once a month and if I caN'T do that now, I wont be able to do it in a monthe either
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| [2016-11-02 20:09:51] |
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We are in contact with Gain Capital about your account now. Follow through our instructions in post #10. There is no need to connect to Gain Capital at this time. We have authorized your account for the real-time CME data because we know you have a funded trading account. But you will need to do that next month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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