Support Board
Date/Time: Sat, 11 Jan 2025 01:47:52 +0000
SC 1478 - Start program issue
View Count: 915
| [2016-10-30 12:54:38] |
| Marek F - Posts: 244 |
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Yesterday, I updated from 1466 to 1478. The program starts automatically after the update. But today: 1. I start Sierra Chart. 2. Appears a notification from Sierra Chart: "Unexpected exception in c_ConfigData." 3. I press OK. 4. Sierra Chart 1478 Login appears, but fields the Account Name and Password are empty. They always was filled. 5. I filled they. 6. A notification appears that the Sierra Chart program has stopped working. |
| [2016-10-30 13:56:10] |
| Marek F - Posts: 244 |
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I installed version 1477 and everything works.
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| [2016-10-30 19:10:03] |
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Provide us your Sierra3.cfg file. Privately attach it here following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-30 22:35:46] |
| Marek F - Posts: 244 |
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It is from version 1477.
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Private File |
| [2016-10-30 23:09:40] |
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We cannot reproduce the problem with this file. It might be cause by the Accounts.config file. Exit from Sierra Chart and delete that file from the main folder. You will only lose the Data/Trade Service Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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