Support Board
Date/Time: Sat, 11 Jan 2025 02:13:54 +0000
error message inside log
View Count: 937
| [2016-10-25 14:47:41] |
| moya - Posts: 19 |
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Hello, When I open my SC platform, I see a trade service log containing an error message (error code:60). There was nothing a few hours ago. Thanks for your help. Here is a copy of the log: Trade Activity Log: File read result: 293 records inserted. 0 records filtered. | 2016-10-25 16:39:54 Trade Activity Log: File date-time limits: Sim records date-time limit is 2016-10-10 00:00:00. Non-sim records date-time limit is 2016-07-24 00:00:00. Non-sim fill record date-time limit is 2015-10-26 00:00:00. | 2016-10-25 16:39:54 TransAct Trading | Request To Bypass Order Placement Has Been Received. | 2016-10-25 16:40:07 TransAct Trading | You Are Connecting To A Live Price Server | 2016-10-25 16:40:07 * TransAct Trading | Unknown Error Code: 60 | 2016-10-25 16:40:29 * TransAct Trading | Connection Lost To Transact Price Server. | 2016-10-25 16:40:29 * TransAct Trading | Request To Bypass Order Placement Has Been Received. | 2016-10-25 16:40:36 TransAct Trading | You Are Connecting To A Live Price Server | 2016-10-25 16:40:36 * TransAct Trading | Unknown Error Code: 60 | 2016-10-25 16:40:58 * TransAct Trading | Connection Lost To Transact Price Server. | 2016-10-25 16:40:58 * TransAct Trading | Request To Bypass Order Placement Has Been Received. | 2016-10-25 16:41:05 TransAct Trading | You Are Connecting To A Live Price Server | 2016-10-25 16:41:05 * TransAct Trading | Unknown Error Code: 60 | 2016-10-25 16:41:27 * TransAct Trading | Connection Lost To Transact Price Server. | 2016-10-25 16:41:27 * TransAct Trading | Request To Bypass Order Placement Has Been Received. | 2016-10-25 16:41:34 TransAct Trading | You Are Connecting To A Live Price Server | 2016-10-25 16:41:34 * |
| [2016-10-25 16:59:24] |
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This is the relevant message: TransAct Trading | Unknown Error Code: 60 | 2016-10-25 16:40:58 * You need to contact TransAct support about this. Refer to: http://www.sierrachart.com/index.php?page=doc/TransAct.php#ConnectivityRelatedError Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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