Support Board
Date/Time: Sat, 11 Jan 2025 02:11:09 +0000
AMP/TTnet Connection keep dropping
View Count: 1061
| [2016-10-24 07:47:02] |
| User529859 - Posts: 18 |
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is there anyway to improve connection ? thanks Rex |
| [2016-10-24 09:13:08] |
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There is nothing that we can do to help with this. Have your broker change your account to use CQG. You could also consider using the new CTS connection: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructionsForAdvancedLowCostConnectionModel Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-24 12:48:22] |
| User529859 - Posts: 18 |
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Does AMP support CTS? how to get demo account for this connection? thanks Rex |
| [2016-10-24 17:35:24] |
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AMP does not support CTS. You will need to use another broker. It will be a broker who uses Wedbush or Dorman for clearing. We have assigned your Sierra Chart account a CTS demo account. This is now done. Follow through the instructions starting at step 12 here: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructionsForAdvancedLowCostConnectionModel Also make sure you are running the latest version of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-24 17:38:34
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| [2016-10-25 07:06:18] |
| User529859 - Posts: 18 |
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follow the steps, but no realtime data stream in. I have Sierra Datafeed on my account. thanks Rex |
| [2016-10-25 09:34:17] |
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Make sure the charts are set to the correct symbols. They are found under File >> Find Symbol. Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-25 12:42:16] |
| User529859 - Posts: 18 |
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thanks, it works, symbol issue. Rex. |
| [2016-10-26 04:12:08] |
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Let us know how the new CTS connection is working for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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