Support Board
Date/Time: Sat, 11 Jan 2025 02:20:01 +0000
Sierra and OEC/Gain
View Count: 694
| [2016-10-24 06:52:10] |
| TIM - Posts: 16 |
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Hello, Ever since Sunday I cannot connect to Gain servers. Friday everything was alright. It connects to the prod server, then it gets disconnected from the FAST server, no error given. I ve tried with an earlier release, 67 and I confirm I CAN connect. But most of my machines now run the current version, which does NOT connect to Gain servers, again. I can connect with Gain s platform, and everything is going right there, but not in Sierra. My best regards, Tim |
| [2016-10-24 07:11:06] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-24 07:54:44] |
| TIM - Posts: 16 |
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HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. GAIN Capital/OEC | Disconnected from the FAST market data server. <- this was the relevant message I ve contacted Gain earlier and all of the sudden my Sierra CAN connect again to their servers ... All in all it was equal to an error in here: Can not connect to OEC Server It s a non event now. Everything is working as expected now, thank you. These errors with Gain keep on coming each and every week, if it s not this it s that, if not that it s this. I have no problems with Rithmic. Maybe it s time for me to start thinking about moving to CQG or TT away from Gain ... My best regards, Tim |
| [2016-10-24 09:11:30] |
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Yes unfortunately there is a ongoing problem with Gain Capital connections. You could consider using CQG. TT is not really available choice now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-25 06:47:44] |
| TIM - Posts: 16 |
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Thank you very much, as always. My best regards, Tim |
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