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Charts not updating

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[2016-10-17 12:51:04] #1 [Go To First Post]
rshimmin - Posts: 42
Hi, My charts have stopped updating today. They only update when I disconnect and reconnect or restart sierra charts. Then they get the latest data but do not auto update after this point. This is across Eurex, CME and LIFFE. Any ideas? Thanks

[2016-10-17 15:17:21] #2 [Go To First Post]
Sierra Chart - Max - Posts: 5778
Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support

[2016-10-17 15:35:29] #3 [Go To First Post]
rshimmin - Posts: 42
Hi Log posted below. I am guessing I have left my computer logged on at another location. Is it possible you can remotely log off both so I can log on to just the one at my current location? Thanks SC Data - All Services \| Sending Encoding Request to server \| 2016-10-17 16:33:43 SC Data - All Services \| Setting DTC Encoding to Binary VLS \| 2016-10-17 16:33:43 SC Data - All Services \| Sending logon request message. \| 2016-10-17 16:33:43 SC Data - All Services \| Received logon response. \| 2016-10-17 16:33:43 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2016-10-17 16:33:43 SC Data - All Services \| Server protocol version: 7. Client protocol version: 7 \| 2016-10-17 16:33:43 SC Data - All Services \| Logon error received from server: Limited to one connection per username for the requested data source. \| 2016-10-17 16:33:43 Socket (1338) \| Shutdown and closed. \| 2016-10-17 16:33:43 SC Data - All Services \| Disconnected from the server. \| 2016-10-17 16:33:43

[2016-10-17 16:36:41] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to activate a second real-time data connection here: https://www.sierrachart.com/usercp.php?page=ExchangeDataFeedFeatures#DataConnections Otherwise, only one connection is allowed to the Sierra Chart Exchange Data Feed at a time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-17 16:37:49

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