Support Board
Date/Time: Fri, 10 Jan 2025 22:56:22 +0000
Log in Issues
View Count: 1000
| [2016-10-17 02:44:16] |
| User223734 - Posts: 103 |
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I am using Service Package 5, I log in 2 computers on today at the same time but only one computer the data is active, please checks the issues for me.
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| [2016-10-17 02:50:28] |
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This is because you only have paid for a single real-time data connection. You need to pay for a second one: https://www.sierrachart.com/usercp.php?page=ExchangeDataFeedFeatures#DataConnections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-17 03:15:10
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| [2016-10-17 02:55:34] |
| User223734 - Posts: 103 |
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I have already paid for Service package 5, does it means I can log in 3 computers at the same time?
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| [2016-10-17 02:57:28] |
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Not to the data feed. Definitely not. Each connection has to be paid for separately.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-17 02:58:38] |
| User223734 - Posts: 103 |
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How much for it?
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| [2016-10-17 03:00:29] |
| User223734 - Posts: 103 |
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Besides, why last week I can log in 2 computers at the same time without any issues?
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| [2016-10-17 03:02:42] |
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This was an inadvertent error on our part. You should not have been able to connect. The additional cost is 20 USD/Month per connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-17 03:06:39] |
| User223734 - Posts: 103 |
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Where is the link to pay $20?
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| [2016-10-17 03:14:29] |
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The second real-time connection can be activated here: https://www.sierrachart.com/usercp.php?page=ExchangeDataFeedFeatures#DataConnections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-17 03:14:49
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| [2016-10-17 03:46:52] |
| User223734 - Posts: 103 |
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Besides, I got 2 monitors, how to view 2 charts file (.cht) at the same time?
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| [2016-10-17 05:30:13] |
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This requires using the File >> New Instance command which uses the DTC server. For documentation, refer to: Data and Trading Communications (DTC) Protocol Server: Using DTC Server for Data and Trading in Another Sierra Chart Instance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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