Support Board
Date/Time: Fri, 10 Jan 2025 23:02:21 +0000
Constant chart reloading after update
View Count: 1124
| [2016-10-17 00:34:21] |
| User713688 - Posts: 25 |
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I just did the software update and my range bar chart will not stop reloading. HELP
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| [2016-10-17 00:35:20] |
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Restart Sierra Chart and on the Login window enable "Safe Mode". Can you privately attach your Chartbook here by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile If you are running any custom studies we will need to get the DLL files as well from you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-17 00:54:26] |
| User713688 - Posts: 25 |
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please see attached chartbook please note that only my range bar chart is having the issues. all other types of charts are working fine |
Private File Attachment Deleted. |
| [2016-10-17 01:15:58] |
| User713688 - Posts: 25 |
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Also, I am running some custom studies but they are proprietary and im not sure how to find the DLL files. Im not very computer literate so I dont even know what a DLL is
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| [2016-10-17 01:32:31] |
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Does the problem stop when you have enabled "Safe Mode" at the Login window?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-17 01:37:27] |
| User713688 - Posts: 25 |
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The problem does stop when I have safe mode enabled. But, when safe mode is enabled my studies are deactivated. So it doesnt really do me much good. Is there any way to undo the software update? Everything was working just fine prior to updating |
| [2016-10-17 02:17:10] |
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Yes you can go back to the prior version. Follow the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#Rollback Could we call you after the close on Monday to get the custom study DLL files from you so we can determine the source of the problem? We will just use them for testing and then delete them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-17 03:39:56] |
| User713688 - Posts: 25 |
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you can call me anytime you want. if youre available now im available.
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| [2016-10-17 05:29:05] |
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Most likely is getting late for you now. So would be best that we reach you in the morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-17 11:55:30] |
| User713688 - Posts: 25 |
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whenever you guys are ready im ready
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| [2016-10-17 17:06:03] |
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We will be calling in about 15 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-17 17:09:10] |
| User713688 - Posts: 25 |
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I had to step out for a few hours. Can I schedule this for 6pm pacific?
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| [2016-10-17 17:22:54] |
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Yes we can do that. We will call at that time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-17 17:33:43] |
| User713688 - Posts: 25 |
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Sounds good. Thank you
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| [2016-10-18 01:55:54] |
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The problem has been found and fixed and we will be calling you in about 20 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-18 02:00:25] |
| User713688 - Posts: 25 |
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ok thank you
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| [2016-10-18 02:19:19] |
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We just need about another 15 to 20 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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