Support Board
Date/Time: Sun, 12 Jan 2025 09:56:33 +0000
Re Post 40239 Futexlive
View Count: 1605
| [2017-02-08 12:05:00] |
| User394735 - Posts: 34 |
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another trialist has followed the link. His account is user645941. Please also verify his link to enable the terminal
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| [2017-02-08 14:50:28] |
| User394735 - Posts: 34 |
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Account simonagk is having issues with his account. The feed to his charts is not continuously coming through to update the prices. Updates only happen when he disconnects and re-connects. Can you please investigate
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| [2017-02-08 15:23:18] |
| User394735 - Posts: 34 |
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any update on this please
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| [2017-02-08 15:40:01] |
| User394735 - Posts: 34 |
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simonagk also only seems to be getting delayed data when he refreshes his charts. Its always 15 minutes late. He should be on a 2 week live data trial isn't he?
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| [2017-02-08 16:37:23] |
| User394735 - Posts: 34 |
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simonagk This account only seems to be getting live data for FX and CFD's. Can you add Live Futures data to this account? |
| [2017-02-08 17:56:57] |
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No one is going to get real-time futures data unless they activate the Sierra Chart Exchange Data Feed and pay for it. You need to follow the instructions on this page: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php Review what we said previously. There will be no cost for the exchange fees until the start of next month. And once again read this section: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingAccessingDataFromCME And yes you can use the broker AMP to save on exchange fees. We have made all of this clear previously here and in another Support Request of yours previously. So we do not know why you are asking all of this stuff again. We have little tolerance answering these kinds of questions. Refer to: About Real-time Futures Data So we do not advise that you ask us anything further about this. You need to read the information and look at our answers already given here and in your other Support Request. None of this is worth our time. We have made sure the accounts you have mentioned are active but they only have historical data at this time. Although we cannot find this user: user645941, We need their actual Sierra Chart Account Name. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-08 20:08:33
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| [2017-02-09 17:04:01] |
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And for completeness, here is our documentation on the entire subject of real-time futures data: Is Historical and Real-time Futures Data Included? This is essential for you to read over. We do link to this also in this thread that we linked to above: About Real-time Futures Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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