Support Board
Date/Time: Fri, 10 Jan 2025 22:09:39 +0000
Having trouble buying with chart trading window
View Count: 679
| [2016-10-11 12:24:32] |
| Johanna - Posts: 5 |
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Hi, Yesterday and today, I have been trying to place trades using the chart window. I am in live trading mode, I have chart trading mode enabled, and I have the funds in my account to trade. However, when I try to open a position, and even after I hit the confirm "buy" button, my position size remains flat. What could be the reason for this? Thanks, Johanna Anderson |
| [2016-10-11 17:17:18] |
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We will need to get the Trade Activity Log file from you. Refer to the instructions here: http://www.sierrachart.com/index.php?page=doc/TradeActivityLog.php#TradeActivityLogFileToSupport Privately attach it here following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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