Support Board
Date/Time: Sat, 23 Nov 2024 17:03:25 +0000
try`de to log in with the wrong password and now i`m disabled
View Count: 1612
| [2013-07-26 23:24:27] |
| User92023 - Posts: 6 |
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Software version: 997 | 2013-07-26 19:08:15 Current Service Package: 5 | 2013-07-26 19:08:15 Sierra Chart Historical Data Service is included. | 2013-07-26 19:08:15 Active service: Open E Cry | 2013-07-26 19:08:15 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-07-26 19:08:15 2013-07-27 02:08:15 Local computer clock time | 2013-07-26 19:08:15 2013-07-26 23:08:15 GMT time | 2013-07-26 19:08:15 2013-07-26 19:08:15 Time zone adjusted time | 2013-07-26 19:08:15 Time difference to server time: 7 seconds. | 2013-07-26 19:08:15 Program path: C:\SierraChart\ | 2013-07-26 19:08:15 Data Files path: C:\SierraChart\Data\ | 2013-07-26 19:08:15 OS Version Number: 6.1 | 2013-07-26 19:08:15 Connecting to Open E Cry server: prod.openecry.com:9200... | 2013-07-26 19:08:23 Failed to login to Open E Cry. Reason: (6) Disabled | 2013-07-26 19:08:25 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-26 19:08:25 To prevent further connection attempts, select File >> Disconnect. | 2013-07-26 19:08:25 Disconnected from Open E Cry. | 2013-07-26 19:08:26 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-26 19:08:26 Connecting to Open E Cry server: prod.openecry.com:9200... | 2013-07-26 19:08:31 Failed to login to Open E Cry. Reason: (6) Disabled | 2013-07-26 19:08:31 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-26 19:08:31 To prevent further connection attempts, select File >> Disconnect. | 2013-07-26 19:08:31 Disconnected from Open E Cry. | 2013-07-26 19:08:31 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-26 19:08:31 Connecting to Open E Cry server: prod.openecry.com:9200... | 2013-07-26 19:08:36 Failed to login to Open E Cry. Reason: (6) Disabled | 2013-07-26 19:08:37 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-26 19:08:37 To prevent further connection attempts, select File >> Disconnect. | 2013-07-26 19:08:37 Disconnected from Open E Cry. | 2013-07-26 19:08:37 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-26 19:08:37 Connecting to Open E Cry server: prod.openecry.com:9200... | 2013-07-26 19:08:42 Failed to login to Open E Cry. Reason: (6) Disabled | 2013-07-26 19:08:42 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-26 19:08:42 To prevent further connection attempts, select File >> Disconnect. | 2013-07-26 19:08:42 Disconnected from Open E Cry. | 2013-07-26 19:08:42 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-26 19:08:42 Connecting to Open E Cry server: prod.openecry.com:9200... | 2013-07-26 19:08:47 Failed to login to Open E Cry. Reason: (6) Disabled | 2013-07-26 19:08:48 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-26 19:08:48 To prevent further connection attempts, select File >> Disconnect. | 2013-07-26 19:08:48 Disconnected from Open E Cry. | 2013-07-26 19:08:48 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-26 19:08:48 Connecting to Open E Cry server: prod.openecry.com:9200... | 2013-07-26 19:08:53 Failed to login to Open E Cry. Reason: (6) Disabled | 2013-07-26 19:08:54 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-26 19:08:54 To prevent further connection attempts, select File >> Disconnect. | 2013-07-26 19:08:54 Disconnected from Open E Cry. | 2013-07-26 19:08:54 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-26 19:08:54 Connecting to Open E Cry server: prod.openecry.com:9200... | 2013-07-26 19:08:59 Failed to login to Open E Cry. Reason: (6) Disabled | 2013-07-26 19:08:59 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-26 19:08:59 To prevent further connection attempts, select File >> Disconnect. | 2013-07-26 19:08:59 Disconnected from Open E Cry. | 2013-07-26 19:08:59 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-26 19:08:59 Connecting to Open E Cry server: prod.openecry.com:9200... | 2013-07-26 19:09:04 Failed to login to Open E Cry. Reason: (6) Disabled | 2013-07-26 19:09:05 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-26 19:09:05 To prevent further connection attempts, select File >> Disconnect. | 2013-07-26 19:09:05 Disconnected from Open E Cry. | 2013-07-26 19:09:05 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-26 19:09:05 Connecting to Open E Cry server: prod.openecry.com:9200... | 2013-07-26 19:09:10 Failed to login to Open E Cry. Reason: (6) Disabled | 2013-07-26 19:09:10 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-26 19:09:10 To prevent further connection attempts, select File >> Disconnect. | 2013-07-26 19:09:10 Disconnected from Open E Cry. | 2013-07-26 19:09:10 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-26 19:09:10 File >> Disconnect selected. | 2013-07-26 19:09:11 Disconnected from Open E Cry. | 2013-07-26 19:09:11 The above has been sent to support. | 2013-07-26 19:09:26 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2013-07-26 19:09:27 |
| [2013-07-27 01:47:11] |
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Please contact your broker and have them reenable your account. Show them this message. Failed to login to Open E Cry. Reason: (6) Disabled | 2013-07-26 19:08:25 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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