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Date/Time: Thu, 26 Sep 2024 23:23:32 +0000



try`de to log in with the wrong password and now i`m disabled

View Count: 1589

[2013-07-26 23:24:27]
User92023 - Posts: 6
Software version: 997 | 2013-07-26 19:08:15
Current Service Package: 5 | 2013-07-26 19:08:15
Sierra Chart Historical Data Service is included. | 2013-07-26 19:08:15
Active service: Open E Cry | 2013-07-26 19:08:15
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-07-26 19:08:15
2013-07-27 02:08:15 Local computer clock time | 2013-07-26 19:08:15
2013-07-26 23:08:15 GMT time | 2013-07-26 19:08:15
2013-07-26 19:08:15 Time zone adjusted time | 2013-07-26 19:08:15
Time difference to server time: 7 seconds. | 2013-07-26 19:08:15
Program path: C:\SierraChart\ | 2013-07-26 19:08:15
Data Files path: C:\SierraChart\Data\ | 2013-07-26 19:08:15
OS Version Number: 6.1 | 2013-07-26 19:08:15


Connecting to Open E Cry server: prod.openecry.com:9200... | 2013-07-26 19:08:23
Failed to login to Open E Cry. Reason: (6) Disabled | 2013-07-26 19:08:25
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-26 19:08:25
To prevent further connection attempts, select File >> Disconnect. | 2013-07-26 19:08:25
Disconnected from Open E Cry. | 2013-07-26 19:08:26
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-26 19:08:26

Connecting to Open E Cry server: prod.openecry.com:9200... | 2013-07-26 19:08:31
Failed to login to Open E Cry. Reason: (6) Disabled | 2013-07-26 19:08:31
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-26 19:08:31
To prevent further connection attempts, select File >> Disconnect. | 2013-07-26 19:08:31
Disconnected from Open E Cry. | 2013-07-26 19:08:31
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-26 19:08:31

Connecting to Open E Cry server: prod.openecry.com:9200... | 2013-07-26 19:08:36
Failed to login to Open E Cry. Reason: (6) Disabled | 2013-07-26 19:08:37
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-26 19:08:37
To prevent further connection attempts, select File >> Disconnect. | 2013-07-26 19:08:37
Disconnected from Open E Cry. | 2013-07-26 19:08:37
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-26 19:08:37

Connecting to Open E Cry server: prod.openecry.com:9200... | 2013-07-26 19:08:42
Failed to login to Open E Cry. Reason: (6) Disabled | 2013-07-26 19:08:42
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-26 19:08:42
To prevent further connection attempts, select File >> Disconnect. | 2013-07-26 19:08:42
Disconnected from Open E Cry. | 2013-07-26 19:08:42
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-26 19:08:42

Connecting to Open E Cry server: prod.openecry.com:9200... | 2013-07-26 19:08:47
Failed to login to Open E Cry. Reason: (6) Disabled | 2013-07-26 19:08:48
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-26 19:08:48
To prevent further connection attempts, select File >> Disconnect. | 2013-07-26 19:08:48
Disconnected from Open E Cry. | 2013-07-26 19:08:48
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-26 19:08:48

Connecting to Open E Cry server: prod.openecry.com:9200... | 2013-07-26 19:08:53
Failed to login to Open E Cry. Reason: (6) Disabled | 2013-07-26 19:08:54
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-26 19:08:54
To prevent further connection attempts, select File >> Disconnect. | 2013-07-26 19:08:54
Disconnected from Open E Cry. | 2013-07-26 19:08:54
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-26 19:08:54

Connecting to Open E Cry server: prod.openecry.com:9200... | 2013-07-26 19:08:59
Failed to login to Open E Cry. Reason: (6) Disabled | 2013-07-26 19:08:59
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-26 19:08:59
To prevent further connection attempts, select File >> Disconnect. | 2013-07-26 19:08:59
Disconnected from Open E Cry. | 2013-07-26 19:08:59
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-26 19:08:59

Connecting to Open E Cry server: prod.openecry.com:9200... | 2013-07-26 19:09:04
Failed to login to Open E Cry. Reason: (6) Disabled | 2013-07-26 19:09:05
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-26 19:09:05
To prevent further connection attempts, select File >> Disconnect. | 2013-07-26 19:09:05
Disconnected from Open E Cry. | 2013-07-26 19:09:05
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-26 19:09:05

Connecting to Open E Cry server: prod.openecry.com:9200... | 2013-07-26 19:09:10
Failed to login to Open E Cry. Reason: (6) Disabled | 2013-07-26 19:09:10
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-26 19:09:10
To prevent further connection attempts, select File >> Disconnect. | 2013-07-26 19:09:10
Disconnected from Open E Cry. | 2013-07-26 19:09:10
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-26 19:09:10
File >> Disconnect selected. | 2013-07-26 19:09:11
Disconnected from Open E Cry. | 2013-07-26 19:09:11
The above has been sent to support. | 2013-07-26 19:09:26
Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2013-07-26 19:09:27

[2013-07-27 01:47:11]
Sierra Chart Engineering - Posts: 104368
Please contact your broker and have them reenable your account. Show them this message.

Failed to login to Open E Cry. Reason: (6) Disabled | 2013-07-26 19:08:25
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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