Support Board
Date/Time: Fri, 10 Jan 2025 22:08:00 +0000
connect to data
View Count: 792
| [2016-10-10 15:31:43] |
| User269684 - Posts: 8 |
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I just completed the most recent software update and now I can't connect to data. Dino Date Time Of Last Edit: 2016-10-10 16:29:41
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| [2016-10-10 15:47:05] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support |
| [2016-10-10 15:50:30] |
| User269684 - Posts: 8 |
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Software version: 1392 | 2016-10-10 11:29:05 Uses New Spreadsheets | 2016-10-10 11:29:05 Usage end date: 2016-11-07 | 2016-10-10 11:29:05 Enabled for: Advanced Features. | 2016-10-10 11:29:05 Enabled for: Sierra Chart Historical Data Service. | 2016-10-10 11:29:05 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-10-10 11:29:05 Current selected Data/Trading service: GAIN Capital/OEC | 2016-10-10 11:29:05 Chart Update Interval: 500 | 2016-10-10 11:29:05 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-10-10 11:29:05 2016-10-10 08:29:12 Local computer time | 2016-10-10 11:29:05 2016-10-10 15:29:12 Local computer time in UTC | 2016-10-10 11:29:05 2016-10-10 11:29:12 Local computer time in SC Time Zone | 2016-10-10 11:29:05 2016-10-10 15:29:11 Server time in UTC | 2016-10-10 11:29:05 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-10-10 11:29:05 Program path: C:\SierraChart\ | 2016-10-10 11:29:05 Data Files path: C:\SierraChart\Data\ | 2016-10-10 11:29:05 OS Version Number: 6.1 | 2016-10-10 11:29:05 Locale Setting: C | 2016-10-10 11:29:05 GAIN Capital/OEC | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-10-10 11:48:03 GainCapital FIX Trading socket (0) | Resolved address prod.openecry.com to IP 92.242.140.2. | 2016-10-10 11:48:03 GainCapital FIX Trading socket (65) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-10-10 11:48:24 GainCapital FIX Trading socket (65) | Shutdown and closed. | 2016-10-10 11:48:24 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-10 11:48:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-10 11:48:24 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-10 11:48:24 GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-10 11:48:24 GAIN Capital/OEC | Disconnected. | 2016-10-10 11:48:24 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-10 11:48:24 Date Time Of Last Edit: 2016-10-10 16:39:37
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| [2016-10-10 15:56:02] |
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The message log shows the following: Software version: 1392 | 2016-10-10 11:29:05
Which indicates that the software update was not done on this Sierra Chart instance. Update Sierra Chart by following the steps here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support |
| [2016-10-10 16:12:06] |
| User269684 - Posts: 8 |
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Reading Internal Order ID file. | 2016-10-10 12:07:29 Reading Trade Orders file. | 2016-10-10 12:07:29 Reading Trade Positions file. | 2016-10-10 12:07:29 Software version: 1469 | 2016-10-10 12:07:29 Uses New Spreadsheets | 2016-10-10 12:07:29 Usage end date: 2016-11-07 | 2016-10-10 12:07:29 Enabled for: Advanced Features. | 2016-10-10 12:07:29 Enabled for: Sierra Chart Historical Data Service. | 2016-10-10 12:07:29 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-10-10 12:07:29 Current selected Data/Trading service: DTC - Sub Instance | 2016-10-10 12:07:29 Chart Update Interval: 500 | 2016-10-10 12:07:29 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-10-10 12:07:29 2016-10-10 09:07:37 Local computer time | 2016-10-10 12:07:29 2016-10-10 16:07:37 Local computer time in UTC | 2016-10-10 12:07:29 2016-10-10 12:07:37 Local computer time in SC Time Zone | 2016-10-10 12:07:29 2016-10-10 16:07:34 Server time in UTC | 2016-10-10 12:07:29 Local computer UTC time and Server UTC time difference: 2 seconds. | 2016-10-10 12:07:29 Program path: C:\SierraChart\SierraChartInstance_2\ | 2016-10-10 12:07:29 Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ | 2016-10-10 12:07:29 OS Version Number: 6.1 | 2016-10-10 12:07:29 Locale Setting: C | 2016-10-10 12:07:29 DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 | 2016-10-10 12:07:42 Socket (3) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-10-10 12:07:43 Socket (3) | Shutdown and closed. | 2016-10-10 12:07:43 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-10 12:07:43 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-10 12:07:43 DTC - Sub Instance | Disconnected. | 2016-10-10 12:07:43 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-10 12:07:43 Date Time Of Last Edit: 2016-10-10 16:31:13
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| [2016-10-10 16:38:44] |
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You still have not updated your main instance of Sierra Chart. Exit all copies of Sierra Chart that you are running. Download and run this installer: https://www.sierrachart.com/downloads/SierraChartFileDownloader.exe Install into the default location of C:\SierraChart\ Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-10 16:45:22] |
| User269684 - Posts: 8 |
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thank you, got it.
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