Support Board
Date/Time: Fri, 10 Jan 2025 21:41:41 +0000
ZC data errors after switching broker
View Count: 744
| [2016-10-10 13:14:17] |
| User46129 - Posts: 22 |
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I recently switched my trade service provider to TD Ameritrade withing the SC system and am now having data issues with ZC, ZL, ZM and ZW. I realize that the data comes from SC (Barcharts) and NOT TDA, but when I switch back to IB, I do not have the same issue. I've updated symbols from server, done a full reset and finally, completely deleted ALL charts and re-downloaded ALL symbols and problem continues. I've attached chartbook1.cht with examples. The problem only occurs on historical charts and DOES NOT appear on an intraday chart. I am having another issue with historical data and TPO charts, but will address that separately if this solution doesn't resolve it. Thanks in advance. screen image: http://www.sierrachart.com/image.php?Image=1476105200491.png |
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| [2016-10-10 17:05:19] |
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Select Global Settings >> Data/Trade Service Settings. What is the Service at the top left set to? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-10 17:08:28] |
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No need to answer the prior question. We see the problem and we are correcting it now. We will update this thread when done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-10 17:32:50] |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Symbol Settings In some cases you will need to apply the Symbol Settings to the charts: Global Symbol Settings: Update/Apply Symbol Settings to Charts Once that is done, re-download the data in the charts following these instructions: https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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