Support Board
Date/Time: Fri, 10 Jan 2025 21:39:42 +0000
version 1466
View Count: 834
| [2016-10-06 13:15:04] |
| User209218 - Posts: 34 |
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Since downloading this version, the charts seem to always be recalculating (little blue circle running every second or so). This caused a delay when moving the curser to a new location. I am running Windows 10, and have tried installing previous previous edition, but the same 1466 is all that is there. Please advise.
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| [2016-10-06 16:31:41] |
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We do know this is caused by a custom study. Refer to help topic 17: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Remove them one at a time from the chart until you determine which one it is. We are not sure though why this is happening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-06 16:34:19] |
| User209218 - Posts: 34 |
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I'm not using anything except pre-loaded studies.
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| [2016-10-06 17:12:25] |
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Could you make sure your current telephone number is set here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Can we call you now? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-06 17:13:56] |
| User209218 - Posts: 34 |
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Done - I'm here, but having some windows 10 issues also. I'll message when those are complete. Thanks
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| [2016-10-06 17:19:38] |
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OK let us know when we can call.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-06 17:43:51] |
| User209218 - Posts: 34 |
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downloaded ver 1469 and did a Win10 rescue install, which seems to have stopped the problem. I'll let you know if it resurfaces. Thanks,
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| [2016-10-06 17:56:43] |
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OK just let us know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-10 13:19:21] |
| User209218 - Posts: 34 |
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Problem is back today.
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| [2016-10-10 13:25:40] |
| User209218 - Posts: 34 |
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Thinking (blue circle) for about 10 min, then stopped. Working fine now.
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| [2016-10-10 16:52:06] |
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Refer to help topic 30: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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