Support Board
Date/Time: Fri, 10 Jan 2025 17:26:25 +0000
[Programming Help] - Sierra freezing
View Count: 1151
| [2016-09-30 14:39:52] |
| User805092 - Posts: 17 |
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Hallo, could you please help me about problem with freezing SC? I have received anniversary update of win 10 yesterday, but my computer didn´t started after this update. I had to recover to previous built of Windows, but from that time my SC always freeze when I try to load chartbook. Strat of SC is OK, connecting to IB seems to be OK, but when I click to load chartbook, on graphs is written its waiting for download data and SC freeze. I can´t even click to message log. Program shut down at that moment. So last message log is possible to send after connect to IB. Thank you in advance Jiri |
| [2016-09-30 14:44:48] |
| User805092 - Posts: 17 |
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If I try to open a new chart, it works, and graph loads data and work but if I try to open chartbook, it freeze. It is very necesary for me to load chartbooks its many many hours of settings all necessary parameters and studies.
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| [2016-09-30 15:08:28] |
| User805092 - Posts: 17 |
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If I create a new chartbook and save. It is possible to open it again. I tried to copy my 3 days old chartbooks from backup folder, but it do the same. Freeze.
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| [2016-09-30 15:14:52] |
| User805092 - Posts: 17 |
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Problem will be in studies. If I try to put some study (volume by price) to a new graph, SC freeze again. Could you please help me with this?
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| [2016-09-30 15:55:00] |
| User805092 - Posts: 17 |
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How can I backup studies settings and all graphic settings I have changed? Could someone help me to backup those files and help mi to reinstall SC pls?
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| [2016-09-30 17:10:18] |
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These are the relevant help topics: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.23 http://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.16 The first thing we want you to do is to update Sierra Chart to the latest prerelease following the instructions here: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate You need to update to the "Prerelease". The next thing is to delete the Intraday data files being used by the Chartbook: http://www.sierrachart.com/index.php?page=doc/IntradayDataEditor.html#DeletingDataFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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