Support Board
Date/Time: Fri, 10 Jan 2025 16:21:41 +0000
its not connecting
View Count: 823
| [2016-09-24 06:41:52] |
| User869196 - Posts: 4 |
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Software version: 1400 | 2016-09-23 23:36:48 Uses New Spreadsheets | 2016-09-23 23:36:48 Enabled for: Advanced Features. | 2016-09-23 23:36:48 Enabled for: Advanced Features 2. | 2016-09-23 23:36:48 Enabled for: Sierra Chart Historical Data Service. | 2016-09-23 23:36:48 Allow Support for Sierra Chart Data Feeds is disabled. | 2016-09-23 23:36:48 Current selected Data/Trading service: AMP/TTNet | 2016-09-23 23:36:48 Chart Update Interval: 500 | 2016-09-23 23:36:48 Data/Trade Service Settings automatically set. | 2016-09-23 23:36:48 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-09-23 23:36:48 2016-09-23 23:36:53 Local computer time | 2016-09-23 23:36:48 2016-09-24 06:36:53 Local computer time in UTC | 2016-09-23 23:36:48 2016-09-23 23:36:53 Local computer time in SC Time Zone | 2016-09-23 23:36:48 2016-09-24 06:36:51 Server time in UTC | 2016-09-23 23:36:48 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-09-23 23:36:48 Program path: C:\SierraChart\ | 2016-09-23 23:36:48 Data Files path: C:\SierraChart\Data\ | 2016-09-23 23:36:48 OS Version Number: 6.2 | 2016-09-23 23:36:48 Locale Setting: C | 2016-09-23 23:36:48 Checking for new symbol settings for tt | 2016-09-23 23:36:48 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-09-23 23:36:48 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-09-23 23:36:48 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-09-23 23:36:48 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-09-23 23:36:54 Requesting symbol settings for tt. Overwrite = on. | 2016-09-23 23:36:55 Symbol settings received. | 2016-09-23 23:36:55 Processed received symbol settings | 2016-09-23 23:36:55 AMP/TTNet | Connecting. | 2016-09-23 23:36:58 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2016-09-23 23:36:58 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-09-23 23:37:00 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-09-23 23:37:00 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-09-23 23:37:00 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-09-23 23:37:00 TT FIX Data socket (4) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-09-23 23:37:03 TT FIX Data socket (4) | Shutdown and closed. | 2016-09-23 23:37:03 TT FIX Data: Socket connection was closed without any logout messages sent or received. | 2016-09-23 23:37:03 TT FIX Data: Disconnected. | 2016-09-23 23:37:03 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-09-23 23:37:03 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-09-23 23:37:03 AMP/TTNet | Disconnected. | 2016-09-23 23:37:03 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-09-23 23:37:03 AMP/TTNet | Connecting. | 2016-09-23 23:37:06 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2016-09-23 23:37:06 TT FIX Data socket (5) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-09-23 23:37:10 TT FIX Data socket (5) | Shutdown and closed. | 2016-09-23 23:37:10 TT FIX Data: Socket connection was closed without any logout messages sent or received. | 2016-09-23 23:37:10 TT FIX Data: Disconnected. | 2016-09-23 23:37:10 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-09-23 23:37:10 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-09-23 23:37:10 AMP/TTNet | Disconnected. | 2016-09-23 23:37:10 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-09-23 23:37:10 File >> Disconnect selected. | 2016-09-23 23:37:13 AMP/TTNet | Disconnected. | 2016-09-23 23:37:13 Checking for new symbol settings for cqg | 2016-09-23 23:37:34 Current selected Data/Trading service: CQG FIX Trading | 2016-09-23 23:37:34 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-09-23 23:37:34 HTTPS connection to www.sierrachart.com:443 (6) | Connected. | 2016-09-23 23:37:34 HTTPS connection to www.sierrachart.com:443 (6) | Starting TLS 1.2 connection. | 2016-09-23 23:37:34 HTTPS connection to www.sierrachart.com:443 (6) | SSL connection established. | 2016-09-23 23:37:35 Requesting symbol settings for cqg. Overwrite = on. | 2016-09-23 23:37:35 Symbol settings received. | 2016-09-23 23:37:36 Processed received symbol settings | 2016-09-23 23:37:36 HTTPS connection to www.sierrachart.com:443 (6) | SSL connection closed by remote side. | 2016-09-23 23:37:41 HTTPS connection to www.sierrachart.com:443 (6) | Connection gracefully closed by remote side. | 2016-09-23 23:37:41 HTTPS connection to www.sierrachart.com:443 (6) | SSL object has been freed. SSL state is now disconnected. | 2016-09-23 23:37:41 HTTPS connection to www.sierrachart.com:443 (6) | Shutdown and closed. | 2016-09-23 23:37:41 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-09-23 23:37:51 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-09-23 23:37:51 |
| [2016-09-24 07:04:22] |
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Refer to: https://www.sierrachart.com/index.php?page=doc/TradingTechnologies.php#ServerAvailability Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-24 09:47:06] |
| User869196 - Posts: 4 |
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I was logged in earlier today .. Now I can't log back in on the CQG FIXED. It just stays YELLOW but won't connect
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| [2016-09-24 10:01:05] |
| User869196 - Posts: 4 |
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OK I read another post for a similar problem and was able to fix it......Select Global Settings >> Data/Trade Service Settings. In the settings for CQG set the "Server" setting to Live.
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