Support Board
Date/Time: Fri, 10 Jan 2025 09:26:51 +0000
charts stopped updating
View Count: 839
| [2016-09-06 16:59:53] |
| User339369 - Posts: 7 |
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I downloaded the current version, and my charts stopped updating.
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| [2016-09-06 17:31:01] |
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Tell us the symbol of one of the charts that is not updating. We just need to know one of them and provide a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-06 18:53:42] |
| User339369 - Posts: 7 |
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All symbols are not updating, but SPY is one. Reading Internal Order ID file. | 2016-09-06 11:18:42 Reading Trade Orders file. | 2016-09-06 11:18:42 Reading Trade Positions file. | 2016-09-06 11:18:42 Software version: 1459 | 2016-09-06 11:18:42 Uses New Spreadsheets | 2016-09-06 11:18:42 Usage end date: 2016-10-21 | 2016-09-06 11:18:42 Enabled for: Advanced Features. | 2016-09-06 11:18:42 Enabled for: Sierra Chart Historical Data Service. | 2016-09-06 11:18:42 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-09-06 11:18:42 Enabled for: INDEXES_DATA_BARCHART | 2016-09-06 11:18:42 Enabled for: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2016-09-06 11:18:42 Enabled for: BATS (NYSE, NASDAQ) | 2016-09-06 11:18:42 Received 1 data feed usernames. | 2016-09-06 11:18:42 Allow Support for Sierra Chart Data Feeds is disabled. | 2016-09-06 11:18:42 Current selected Data/Trading service: SC Data - All Services | 2016-09-06 11:18:42 Chart Update Interval: 500 | 2016-09-06 11:18:42 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-09-06 11:18:42 2016-09-06 08:18:47 Local computer time | 2016-09-06 11:18:42 2016-09-06 15:18:47 Local computer time in UTC | 2016-09-06 11:18:42 2016-09-06 11:18:47 Local computer time in SC Time Zone | 2016-09-06 11:18:42 2016-09-06 15:18:42 Server time in UTC | 2016-09-06 11:18:42 Local computer UTC time and Server UTC time difference: 4 seconds. | 2016-09-06 11:18:42 Program path: C:\SierraChart\ | 2016-09-06 11:18:42 Data Files path: C:\SierraChart\Data\ | 2016-09-06 11:18:42 OS Version Number: 6.2 | 2016-09-06 11:18:42 Locale Setting: C | 2016-09-06 11:18:42 Checking for new symbol settings for scdataallservices | 2016-09-06 11:18:42 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-09-06 11:18:42 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-09-06 11:18:42 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-09-06 11:18:42 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-09-06 11:18:48 Requesting symbol settings for scdataallservices. Overwrite = on. | 2016-09-06 11:18:51 SC Data - All Services | Connected to data server. | 2016-09-06 11:18:52 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2016-09-06 11:18:52 Symbol settings received. | 2016-09-06 11:18:56 Processed received symbol settings | 2016-09-06 11:18:56 It is recommended to reconnect to the data feed after processing symbol settings. Use 'File >> Disconnect' and 'File >> Connect to Data Feed' | 2016-09-06 11:18:56 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-09-06 11:19:01 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-09-06 11:19:01 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-09-06 11:19:01 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-09-06 11:19:01 SPY Monthly #17 | Reloading chart. | 2016-09-06 11:20:37 SPY 15 Day #12 | Reloading chart. | 2016-09-06 11:20:37 SPY 10 Day #15 | Reloading chart. | 2016-09-06 11:20:37 SPY Daily #1 | Reloading chart. | 2016-09-06 11:20:37 SPY 46 Day #13 | Reloading chart. | 2016-09-06 11:20:37 SPY 3 Min #2 | Reloading chart. | 2016-09-06 11:20:37 SPY 24 Min #10 | Reloading chart. | 2016-09-06 11:20:37 SPY 60 Min #7 | Reloading chart. | 2016-09-06 11:20:37 SPY 96 Min #8 | Reloading chart. | 2016-09-06 11:20:37 SPY 120 Min #14 | Reloading chart. | 2016-09-06 11:20:37 SPY 30 Min #3 | Reloading chart. | 2016-09-06 11:20:37 SPY 12 Min #6 | Reloading chart. | 2016-09-06 11:20:37 SPY 192 Min #5 | Reloading chart. | 2016-09-06 11:20:37 SPY 480 Min #4 | Reloading chart. | 2016-09-06 11:20:37 SDS 12 Min #11 | Reloading chart. | 2016-09-06 11:20:37 SDS 120 Min #16 | Reloading chart. | 2016-09-06 11:20:37 SDS Daily #18 | Reloading chart. | 2016-09-06 11:20:37 SPY 12 Day #19 | Reloading chart. | 2016-09-06 11:20:37 SPY 3 Day #20 | Reloading chart. | 2016-09-06 11:20:37 SPY Weekly #21 | Reloading chart. | 2016-09-06 11:20:37 SPY 6 Min #22 | Reloading chart. | 2016-09-06 11:20:37 SPY 240 Min #23 | Reloading chart. | 2016-09-06 11:20:37 SC Data - All Services | Starting real-time market data updates for: SPY. ID: 1 | 2016-09-06 11:20:38 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: SPY | 2016-09-06 11:20:38 SC Data - All Services | Requesting security definition data for: SPY. ID: 1 | 2016-09-06 11:20:38 HD Request # 2 | Downloading Historical Daily chart data for SPY. Starting date: 2016-09-02. Service: equities.us | 2016-09-06 11:20:38 HD Request # 2 | Using user Barchart Historical data account. | 2016-09-06 11:20:38 HD Request # 2 | Requesting historical Daily data for SPY starting at 2016-09-01 | 2016-09-06 11:20:38 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123. | 2016-09-06 11:20:38 Intraday data recording state for symbol SPY is set to download 'Pending'. | 2016-09-06 11:20:38 Delaying start of download for SPY | 2016-09-06 11:20:38 HTTP connection to ds01.ddfplus.com:80 (4) | Connected. | 2016-09-06 11:20:38 SC Data - All Services | Starting real-time market data updates for: SDS. ID: 2 | 2016-09-06 11:20:38 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: SDS | 2016-09-06 11:20:38 SC Data - All Services | Requesting security definition data for: SDS. ID: 2 | 2016-09-06 11:20:38 Intraday data recording state for symbol SDS is set to download 'Pending'. | 2016-09-06 11:20:38 HD Request # 3 | Downloading Intraday chart data for SPY to the file SPY.scid. Service: equities.us | 2016-09-06 11:20:38 HD Request # 3 | Download start Date-Time: 2016-09-06 11:17:55.000 | 2016-09-06 11:20:38 HD Request # 3 | Using server: ds6.sierracharts.com port 10149 | 2016-09-06 11:20:38 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-09-06 11:20:38 HD Request # 2 | Receiving historical Daily data for SPY starting at 2016-09-02 | 2016-09-06 11:20:38 HD Request # 2 | Writing historical Daily data to the file SPY.dly | 2016-09-06 11:20:38 Socket (5) | Connected. | 2016-09-06 11:20:38 HD Request # 3 | Sending historical data logon request message. | 2016-09-06 11:20:38 HD Request # 2 | Received 3 records from 2016-09-02 00:00:00 to 2016-09-06 00:00:00 (5.0 days) and wrote 2 records for SPY | 2016-09-06 11:20:38 HD Request # 2 | Daily download COMPLETE for SPY. Completion time: 0s. Unique request ID: 1 | 2016-09-06 11:20:38 Removed historical data download ID 1 | 2016-09-06 11:20:38 HD Request # 4 | Downloading Historical Daily chart data for SDS. Starting date: 2016-09-02. Service: equities.us | 2016-09-06 11:20:38 HD Request # 4 | Using user Barchart Historical data account. | 2016-09-06 11:20:38 HD Request # 4 | Requesting historical Daily data for SDS starting at 2016-09-01 | 2016-09-06 11:20:38 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2016-09-06 11:17:55. Record interval: 1. Symbol: SPY | 2016-09-06 11:20:38 SPY Weekly #21 | Reloading chart. | 2016-09-06 11:20:38 SPY 3 Day #20 | Reloading chart. | 2016-09-06 11:20:38 HD Request # 3 | Decompressing data. | 2016-09-06 11:20:38 HD Request # 3 | Receiving Intraday data for SPY starting at 2016-09-06 11:17:55 | 2016-09-06 11:20:38 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-09-06 11:17:55 | 2016-09-06 11:20:38 Socket (5) | Shutdown and closed. | 2016-09-06 11:20:38 The network socket for historical data has been closed. | 2016-09-06 11:20:38 HD Request # 3 | Received 93 records from 2016-09-06 11:17:55 to 2016-09-06 11:20:30 (2.6 minutes) and wrote 93 records for SPY | 2016-09-06 11:20:38 HD Request # 3 | Intraday download COMPLETE for SPY. Completion time: 0s. Unique request ID: 2 | 2016-09-06 11:20:38 Removed historical data download ID 2 | 2016-09-06 11:20:38 Real-time Intraday chart data file updates started for SPY | 2016-09-06 11:20:38 Opened cached Intraday file: C:\SierraChart\Data\SPY.scid | 2016-09-06 11:20:38 Intraday chart data file opened for SPY | 2016-09-06 11:20:38 Date Time Of Last Edit: 2016-09-06 19:06:09
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| [2016-09-06 19:06:42] |
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Can we call you now and have a look at this?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-06 19:56:24] |
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This has now been resolved with remote assistance. This setting was disabled: Allow Support for Sierra Chart Data Feeds is disabled. | 2016-09-06 11:18:42 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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