Support Board
Date/Time: Fri, 10 Jan 2025 09:31:15 +0000
CQG broker data keeps crashing and disconnecting.
View Count: 1036
| [2016-09-06 12:55:28] |
| User866531 - Posts: 14 |
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Broker told me to send log to Sierra Charts and see what you had to say about it. I have sent it from within Sierra Charts using the "Send for Analysis" Can you please help identify what's causing it to disconnect. I have a 2nd instance of Sierra Charts running with IQFeed data and its running fine. |
| [2016-09-06 18:44:33] |
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These are the relevant messages: CQG WebAPI websocket (81) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2016-09-06 07:48:18
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-09-06 07:49:03 socket (90) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time or established connection failed because connected host has failed to respond. | 2016-09-06 07:49:24 It is very clear there is a connectivity problem between your computer and the CQG servers. Refer to help topic 1.2: http://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2 There is not further help we can provide with this because this is simply not within our control. Possibly the problem will clear later on or could be caused by a firewall or other networking issue on your side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-09-06 18:45:12
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