Support Board
Date/Time: Fri, 10 Jan 2025 09:48:29 +0000
Data not loading properly
View Count: 681
| [2016-09-06 09:12:16] |
| Crudeoilist - Posts: 18 |
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Dear Sir/Ma'am, I logged in today after a weeks break and my data seems to be all broken and incomplete. I am unable to get the data to load correctly. Here is a screenshot of my incomplete data. http://www.sierrachart.com/image.php?Image=1473152970504.png Kindly let me know how to get back to my original settings Crudeoilist |
| [2016-09-06 09:27:31] |
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Your Sierra Chart account is expired and it shows no login. Select Help >> Support Board within Sierra Chart and once that is done go back to this thread and post here again. Also refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Missing or Incomplete Intraday Chart Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-06 12:47:54] |
| Crudeoilist - Posts: 18 |
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Dear Sir/Ma'am, After a power cut or internet outage. This happens http://www.sierrachart.com/image.php?Image=1473165813532.png should I refer to the same page you mentioned earlier? I also created a ticket. I don't know why my account is expired. I am wondering if I should contact Infinity regarding this. Thanks in advance Crudeoilist |
| [2016-09-06 17:27:19] |
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This is simply a missing data issue. You need to follow through the step-by-step instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Those comprehensively explain what to do and what to do if there is some problem downloading the historical data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-07 05:14:13] |
| Crudeoilist - Posts: 18 |
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Thank you, Will follow these
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