Support Board
Date/Time: Fri, 10 Jan 2025 09:59:35 +0000
getting started
View Count: 721
| [2016-09-02 09:18:11] |
| User394735 - Posts: 34 |
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I have just created an account. Do I get realtime CME, CBOT and Eurex in my trial?
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| [2016-09-02 09:48:12] |
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This is not included but there is a trial available for 5 USD. There is a set up procedure for it. You need to follow through the instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions Keep in mind you cannot use any the lower-priced (<= 5.25USD) CME Group exchange fees. You will need to use the higher-priced ones but those are free for one month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-09-02 09:49:09
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| [2016-09-02 09:50:14] |
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We also see that you have not even installed Sierra Chart. You need to do that from here: https://www.sierrachart.com/index.php?page=doc/download.php Also refer to our prior message above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-02 09:53:37] |
| User394735 - Posts: 34 |
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it is already installed on another pc from this one. This was for an old account which expired. I now want to start again. The old user ID was FMARCO. I want to start using the same settings if I can
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| [2016-09-02 10:01:52] |
| User394735 - Posts: 34 |
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I am not concerned about the trial. I just want to get real-time CME, CBOT and Eurex. I had a profile setup with the user ID FMARCO. How do I do this?
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| [2016-09-02 10:09:02] |
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What particular symbols do you require in real-time so we can make sure that you pay the minimum exchange fees? Also would be best that you log into Sierra Chart using your "Futexlive" account. Follow through the instructions here: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name And then you can activate the data feed on this account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-02 11:11:52] |
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If you want to use your FMARCO account, you can but we need to remove the association it has to a reseller. We will also need to set it to use your own email address. Contact us here about this: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-02 12:47:18] |
| User394735 - Posts: 34 |
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yes. please remove the association to the reseller
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| [2016-09-02 17:19:19] |
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This is now all done. We have responded to your Account Support Ticket. Let us know what other help you need. One other question is do you have a funded futures trading account with one of the supported trading services or trading platforms here: http://www.sierrachart.com/index.php?page=doc/Data.php#Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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