Support Board
Date/Time: Fri, 10 Jan 2025 04:02:37 +0000
Connection with IB does not work
View Count: 839
| [2016-08-25 13:54:58] |
| User58159 - Posts: 62 |
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My computer today, just a few seconds before opening exchange hours, did something wrong (connection was lost). Since then I can not connect Sierra with Interactive Broker portal. Please, advice as soon as possible .. Reading Internal Order ID file. | 2016-08-25 08:49:20 Reading Trade Orders file. | 2016-08-25 08:49:20 Reading Trade Positions file. | 2016-08-25 08:49:20 Mapping NQ-201509-GLOBEX to NQU15. Service code: cme | 2016-08-25 08:49:20 Mapping YM-201509-ECBOT to YMU15. Service code: cbot | 2016-08-25 08:49:20 Mapping ES-201509-GLOBEX to ESU15. Service code: cme | 2016-08-25 08:49:20 Mapping EMD-201509-GLOBEX to EMDU15. Service code: cme | 2016-08-25 08:49:20 Software version: 1455 | 2016-08-25 08:49:20 Uses New Spreadsheets | 2016-08-25 08:49:20 Usage end date: 2017-10-06 | 2016-08-25 08:49:20 Enabled for: Advanced Features. | 2016-08-25 08:49:20 Enabled for: Advanced Features 2. | 2016-08-25 08:49:20 Enabled for: Sierra Chart Historical Data Service. | 2016-08-25 08:49:20 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-08-25 08:49:20 Enabled for: INDEXES_DATA_BARCHART | 2016-08-25 08:49:20 Enabled for: CME (Trading Account Required) | 2016-08-25 08:49:20 Enabled for: CBOT (Trading Account Required) | 2016-08-25 08:49:20 Enabled for: COMEX (Trading Account Required) | 2016-08-25 08:49:20 Enabled for: NYMEX (Trading Account Required) | 2016-08-25 08:49:20 Received 1 data feed usernames. | 2016-08-25 08:49:20 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-08-25 08:49:20 Current selected Data/Trading service: Interactive Brokers | 2016-08-25 08:49:20 Chart Update Interval: 500 | 2016-08-25 08:49:20 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-08-25 08:49:20 2016-08-25 08:49:24 Local computer time | 2016-08-25 08:49:20 2016-08-25 13:49:24 Local computer time in UTC | 2016-08-25 08:49:20 2016-08-25 08:49:24 Local computer time in SC Time Zone | 2016-08-25 08:49:20 2016-08-25 13:49:24 Server time in UTC | 2016-08-25 08:49:20 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-08-25 08:49:20 Program path: C:\SierraChart_IB\ | 2016-08-25 08:49:20 Data Files path: C:\SierraChart_IB\Data\ | 2016-08-25 08:49:20 OS Version Number: 6.2 | 2016-08-25 08:49:20 Locale Setting: C | 2016-08-25 08:49:20 Checking for new symbol settings for ib | 2016-08-25 08:49:20 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-08-25 08:49:20 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-08-25 08:49:20 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-08-25 08:49:20 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-08-25 08:49:20 Requesting symbol settings for ib. Overwrite = on. | 2016-08-25 08:49:20 Symbol settings received. | 2016-08-25 08:49:20 Processed received symbol settings | 2016-08-25 08:49:20 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-08-25 08:49:30 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-08-25 08:49:30 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-08-25 08:49:30 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-08-25 08:49:30 |
| [2016-08-25 14:20:58] |
| User58159 - Posts: 62 |
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Would you like me to send you a Message log for chclking the problem?
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| [2016-08-25 16:27:58] |
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Please provide us the full message log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support |
| [2016-08-25 16:42:57] |
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From what we can tell in this Message Log you did not connect to the data feed. Connect with File >> Connect to Data Feed. If you have not already done so follow through the Interactive Brokers setup instructions: http://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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