Support Board
Date/Time: Fri, 10 Jan 2025 03:57:08 +0000
Version install corrupts Cht. File
View Count: 1116
| [2016-08-24 01:07:58] |
| User299392 - Posts: 216 |
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I just installed the new version and then tried to open my chart book only to find out that a bunch of charts in my 2 chart books were missing. This has never happened before. Any take on what is going on here? |
| [2016-08-24 01:34:34] |
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When you open the Chartbook are there any error messages displayed in the Window >> Message Log?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-24 02:12:50] |
| User299392 - Posts: 216 |
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Nope; None. See - a part of it for instance - HD Request # 92 | Downloading Intraday chart data for F.US.VXJ16 to the file F.US.VXJ16.scid. Service: cfefut | 2016-08-23 22:11:39 HD Request # 92 | Download start Date-Time: 2016-04-20 08:59:44.000 | 2016-08-23 22:11:39 HD Request # 92 | Using server: ds1.sierracharts.com port 10149 | 2016-08-23 22:11:39 Socket (0) | Resolved address ds1.sierracharts.com to IP 8.18.161.135. | 2016-08-23 22:11:39 Socket (125) | Connected. | 2016-08-23 22:11:39 HD Request # 92 | Sending historical data logon request message. | 2016-08-23 22:11:39 HD Request # 92 | Requesting Intraday data. Start Date-Time: 2016-04-20 08:59:44. Record interval: 0. Symbol: VIJ16 | 2016-08-23 22:11:39 HD Request # 92 | Decompressing data. | 2016-08-23 22:11:39 HD Request # 92 | Receiving Intraday data for F.US.VXJ16 starting at 2016-04-20 08:59:44 | 2016-08-23 22:11:39 Socket (125) | Shutdown and closed. | 2016-08-23 22:11:39 The network socket for historical data has been closed. | 2016-08-23 22:11:39 HD Request # 92 | Received 1 record from 2016-04-20 08:59:44 to 2016-04-20 08:59:44 (0.0 seconds) and wrote 0 records for F.US.VXJ16 | 2016-08-23 22:11:39 HD Request # 92 | Intraday download COMPLETE for F.US.VXJ16. Completion time: 0s. Unique request ID: 91 | 2016-08-23 22:11:39 Removed historical data download ID 91 | 2016-08-23 22:11:39 Real-time Intraday chart data file updates started for F.US.VXJ16 | 2016-08-23 22:11:39 Intraday chart data file opened for F.US.VXJ16 | 2016-08-23 22:11:39 HD Request # 93 | Downloading Intraday chart data for F.US.MJNKU16 to the file F.US.MJNKU16.scid. Service: cqg | 2016-08-23 22:11:39 HD Request # 93 | Download start Date-Time: 2016-08-23 21:54:52.000 | 2016-08-23 22:11:39 HD Request # 93 | Using server: ds4.sierracharts.com port 10149 | 2016-08-23 22:11:39 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-08-23 22:11:39 Socket (126) | Connected. | 2016-08-23 22:11:39 HD Request # 93 | Sending historical data logon request message. | 2016-08-23 22:11:39 HD Request # 93 | Requesting Intraday data. Start Date-Time: 2016-08-23 21:54:52. Record interval: 0. Symbol: F.US.MJNKU16 | 2016-08-23 22:11:40 HD Request # 93 | Decompressing data. | 2016-08-23 22:11:40 HD Request # 93 | Receiving Intraday data for F.US.MJNKU16 starting at 2016-08-23 21:54:52 | 2016-08-23 22:11:40 HD Request # 93 | Timestamp of first Intraday data file record written: 2016-08-23 21:54:55 | 2016-08-23 22:11:40 Socket (126) | Shutdown and closed. | 2016-08-23 22:11:40 The network socket for historical data has been closed. | 2016-08-23 22:11:40 HD Request # 93 | Received 2973 records from 2016-08-23 21:54:52 to 2016-08-23 22:11:29 (16.6 minutes) and wrote 2971 records for F.US.MJNKU16 | 2016-08-23 22:11:40 Added 2 Time and Sales records to Intraday data file for F.US.MJNKU16 after download. | 2016-08-23 22:11:40 HD Request # 93 | Intraday download COMPLETE for F.US.MJNKU16. Completion time: 0s. Unique request ID: 92 | 2016-08-23 22:11:40 Removed historical data download ID 92 | 2016-08-23 22:11:40 Real-time Intraday chart data file updates started for F.US.MJNKU16 | 2016-08-23 22:11:40 Intraday chart data file opened for F.US.MJNKU16 | 2016-08-23 22:11:40 Opened cached Intraday file: C:\SierraChart\Data\F.US.MJNKU16.scid | 2016-08-23 22:11:43 |
| [2016-08-24 02:38:54] |
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Follow the instructions here to access a backup Chartbook: Chartbooks (Workspaces): Accessing a Backup Chartbook File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-24 10:45:35] |
| User299392 - Posts: 216 |
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Thanks - this helped get back my chart book file. However, there was an instance when the application just stopped working and Windows had to shut it down. Do you know a way to know what must have happened without going through so many message log entries? |
| [2016-08-24 16:28:27] |
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The Message Log usually is not helpful in this case. It could be caused by a custom study. Refer to help topic 17.1: http://www.sierrachart.com/index.php?page=doc/helpdetails17.html#h17.1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-24 17:43:18] |
| User299392 - Posts: 216 |
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So, the application shut down yet again after giving me a Out of Memory error. Yes, I am using a whole lot of intra day charts. But it was all ok only until recently. I tried using another instance of SC application to accommodate some of my chartbooks in the second instance but CQG seems like would let me log into just one instance at a time. I also tried to use 17.1 help topic to decode the dll and that did not help. What do you think I should do here? |
| [2016-08-24 19:32:51] |
| User299392 - Posts: 216 |
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Can you please help with this?
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| [2016-08-24 20:30:41] |
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OK so the problem is you are running out of memory. That is something that actually the Message Log would indicate. It is not a very common condition so we did not consider it. In this case what you need to do is use additional instances of Sierra Chart. Here is the relevant documentation: http://www.sierrachart.com/index.php?page=doc/WorkingWithCharts.html#OutOfMemoryCondition Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-25 19:01:05] |
| User299392 - Posts: 216 |
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Another instance is cumbersome. Any ETA on when SC will be a 64-bit application, if at all? |
| [2016-08-25 20:26:33] |
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There are currently no active plans for a 64-bit version because if you are working with large amounts of memory it only makes sense to distribute processing load among multiple threads/CPU cores. This can only be done with multiple instances.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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