Support Board
Date/Time: Thu, 09 Jan 2025 19:49:54 +0000
Startrading
View Count: 823
| [2016-08-16 19:26:38] |
| User674810 - Posts: 1 |
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Hello, I made a payment today however unable to access live data feed and it is reading 0 remaining days and prompting me to make a payment. Please see receipt below and advice. ============================ This is a receipt for your payment for Sierra Chart Additional Services. The details of the payment are as follows: Date-Time: 2016-08-16 18:28:40 UTC Account Name: startrading Name: Rebecca Corpuz Amount Paid: 36.00 USD Payment Processor: DalPay Transaction/Order ID: 150423.6353010 Statement Descriptor: dalpay.is SIERRACH |
| [2016-08-16 19:47:06] |
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The usage time ending date on your account is 2016-09-16. So there is a month remaining. What Data or Trading service are you using or do you wish to use? See this page for the list: http://www.sierrachart.com/index.php?page=data.php&CAID=def Or, select "Global Settings >> Data/Trade Service Settings". What is the "Service" at the top left set to? Or, if you heard about Sierra Chart from a trading/broker service and want to use their service with Sierra Chart, tell us which one you were referred from. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-16 19:47:24
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