Support Board
Date/Time: Thu, 09 Jan 2025 19:50:12 +0000
Not Connecting
View Count: 685
| [2016-08-11 08:45:44] |
| User293454 - Posts: 1 |
|
Good Morning my account doesn't seem to be connecting, Ihave copied the message log below, also is it possible to check that my neon feed is linked, my neon username is * Many Thanks Carl Reading Internal Order ID file. | 2016-08-11 08:43:07 Reading Trade Orders file. | 2016-08-11 08:43:07 Reading Trade Positions file. | 2016-08-11 08:43:07 Software version: 1448 | 2016-08-11 08:43:07 Uses New Spreadsheets | 2016-08-11 08:43:07 Usage end date: 2016-09-10 | 2016-08-11 08:43:07 Enabled for: Advanced Features. | 2016-08-11 08:43:07 Enabled for: Advanced Features 2. | 2016-08-11 08:43:07 Enabled for: Sierra Chart Historical Data Service. | 2016-08-11 08:43:07 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-08-11 08:43:07 Current selected Data/Trading service: Easy Screen | 2016-08-11 08:43:07 Chart Update Interval: 500 | 2016-08-11 08:43:07 Time Zone: +00:00:00 (UTC+00) | 2016-08-11 08:43:07 2016-08-11 10:43:22 Local computer time | 2016-08-11 08:43:07 2016-08-11 08:43:22 Local computer time in UTC | 2016-08-11 08:43:07 2016-08-11 08:43:22 Local computer time in SC Time Zone | 2016-08-11 08:43:07 2016-08-11 08:43:22 Server time in UTC | 2016-08-11 08:43:07 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-08-11 08:43:07 Program path: C:\SierraChart\ | 2016-08-11 08:43:07 Data Files path: C:\SierraChart\Data\ | 2016-08-11 08:43:07 OS Version Number: 6.2 | 2016-08-11 08:43:07 Locale Setting: C | 2016-08-11 08:43:07 Checking for new symbol settings for easyscreen.dtc | 2016-08-11 08:43:07 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-08-11 08:43:07 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-08-11 08:43:07 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-08-11 08:43:07 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-08-11 08:43:23 Symbol settings are up-to-date for easyscreen.dtc | 2016-08-11 08:43:24 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2016-08-11 08:43:27 * HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-08-11 08:43:29 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-08-11 08:43:29 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-08-11 08:43:29 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-08-11 08:43:29 Date Time Of Last Edit: 2016-08-11 10:24:44
|
| [2016-08-11 10:24:02] |
| |
|
The first step is to set Global Settings >> Data/Trade Service Settings >> Service to "SC Data - All Services". Press OK. Once that is done you can find the symbols in File >> Find Symbol. For what exchanges did you require real-time data for, if any? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-11 10:24:19
|
To post a message in this thread, you need to log in with your Sierra Chart account: