Support Board
Date/Time: Thu, 09 Jan 2025 19:25:14 +0000
No real time data feed !!
View Count: 815
| [2016-08-08 19:18:20] |
| User413662 - Posts: 6 |
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Hi . I have downloaded Sierra yesterday , and have followed the "Getting started " instructions , but I am unable to access a live data feed ! The problem is probably staring me in the face , but I am unable to see it !! Please can you be of assistance . Regards Mark
Date Time Of Last Edit: 2016-08-08 20:34:20
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| [2016-08-08 20:32:11] |
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Most likely you are referring to futures data? Refer to: Is Historical and Real-time Futures Data Included? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-08 20:47:54] |
| User413662 - Posts: 6 |
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Hi . Yes I have gone through all of these set ups , and I still have no real time data !! When I open my chart the Data is connected , but it dose not continue to show any further data on my chart. !!!! I.E the chart stays at the same time print as when It was opened ! It dose not load any further Data. Regards Mark Swindlehurst.
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| [2016-08-08 21:03:59] |
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So you want real-time futures data? This page thoroughly explains the subject: Is Historical and Real-time Futures Data Included? So why would you expect to get real-time futures data if you are using the SC Data-All Services Service in Sierra Chart and you have not subscribed to the Sierra Chart Exchange Data Feed and paid the exchange fees that the exchanges require? If you would like a refund, let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-08 21:14:49] |
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Tell us one of the symbols that you want real-time data for and if it is a futures symbol, who is your futures broker?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-08 21:14:58
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| [2016-08-08 21:20:48] |
| User413662 - Posts: 6 |
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Hi . The symbol I have activated is b6U16 GBP/USD . I do not have a broker at present , but I am paying for level 5 Sierra , of which I am lead to believe is supported by data .
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| [2016-08-08 21:31:17] |
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For now just use the Forex symbol GBPUSD: Sierra Chart Real Time and Historical Forex and CFD Data Service Service package 5 does not include real-time futures data. For that particular futures market the cost will be an additional 130 USD a month without a trading account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-08 21:31:29
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| [2016-08-08 21:41:42] |
| User413662 - Posts: 6 |
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OK . Thanks for your assistance . Regards Mark Swindlehurst.
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| [2016-08-08 22:08:46] |
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Let us know if you want a refund or partial refund.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-10 16:28:03] |
| User413662 - Posts: 6 |
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Hi . Yes I would like a refund please . As I only went for the monthly subscription , because I was under the impression that I would be provided the Futures Data . IE That is why I subscribed for level 5 straight away , and did not want to mess around with 14 days free use !!! Regards Mark Date Time Of Last Edit: 2016-08-10 16:46:42
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| [2016-08-10 16:46:13] |
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A refund for the unused days minus 5 USD will be issued at the end of the day.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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