Support Board
Date/Time: Thu, 09 Jan 2025 09:08:23 +0000
CQG Historical Data not Coming Through
View Count: 945
| [2016-08-04 05:30:25] |
| User513662 - Posts: 90 |
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Hi, I have CQG historical data enabled however I am only getting real time data coming in and not historical data. When I originally logged on it was not enabled which I then rectified with my broker to have enabled. However the historical data is still not coming through. Please see attached my settings to see if I have anything out of order? Thank you. |
 CQG Settings.jpg / V - Attached On 2016-08-04 05:29:50 UTC - Size: 133.68 KB - 308 views |
| [2016-08-04 05:33:33] |
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Tell us one of the complete and exact symbols you are not getting historical data for. Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-04 05:35:27] |
| User513662 - Posts: 90 |
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I only trade one symbol which is HSI. The contract is August. F.US.HSIQ16
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| [2016-08-04 05:36:45] |
| User513662 - Posts: 90 |
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Reading Internal Order ID file. | 2016-08-04 12:53:09 Reading Trade Orders file. | 2016-08-04 12:53:09 Reading Trade Positions file. | 2016-08-04 12:53:09 Software version: 1446 | 2016-08-04 12:53:09 Uses New Spreadsheets | 2016-08-04 12:53:09 Usage end date: 2016-08-24 | 2016-08-04 12:53:09 Enabled for: Advanced Features. | 2016-08-04 12:53:09 Enabled for: Sierra Chart Historical Data Service. | 2016-08-04 12:53:09 Allow Support for Sierra Chart Data Feeds is disabled. | 2016-08-04 12:53:09 Current selected Data/Trading service: CQG WebAPI | 2016-08-04 12:53:09 Chart Update Interval: 10 | 2016-08-04 12:53:09 Time Zone: +08:00:00 (HKT+08) | 2016-08-04 12:53:09 2016-08-04 12:53:14 Local computer time | 2016-08-04 12:53:09 2016-08-04 04:53:14 Local computer time in UTC | 2016-08-04 12:53:09 2016-08-04 12:53:14 Local computer time in SC Time Zone | 2016-08-04 12:53:09 2016-08-04 04:53:14 Server time in UTC | 2016-08-04 12:53:09 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-08-04 12:53:09 Program path: C:\SierraChart\ | 2016-08-04 12:53:09 Data Files path: C:\SierraChart\Data\ | 2016-08-04 12:53:09 OS Version Number: 6.2 | 2016-08-04 12:53:09 Locale Setting: C | 2016-08-04 12:53:09 Created the DTC Protocol server. | 2016-08-04 12:53:09 DTC Protocol Server listening on port 11099. | 2016-08-04 12:53:09 Created the DTC Protocol historical data server. | 2016-08-04 12:53:09 HD Server Manager | Listening on port 11098 | 2016-08-04 12:53:09 Checking for new symbol settings for cqg | 2016-08-04 12:53:09 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-08-04 12:53:09 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-08-04 12:53:09 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-08-04 12:53:09 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-08-04 12:53:15 Symbol settings are up-to-date for cqg | 2016-08-04 12:53:16 CQG WebAPI | Connecting to market data server api.cqg.com | 2016-08-04 12:53:19 CQG WebAPI | Connecting to websocket server. | 2016-08-04 12:53:19 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 118.201.11.218. | 2016-08-04 12:53:19 CQG WebAPI websocket (4) | Connected. | 2016-08-04 12:53:20 CQG WebAPI websocket (4) | Starting SSL 3/2 connection. | 2016-08-04 12:53:20 CQG WebAPI websocket (4) | SSL connection established. | 2016-08-04 12:53:20 CQG WebAPI | Opening websocket. | 2016-08-04 12:53:20 CQG WebAPI | Sending websocket handshake. | 2016-08-04 12:53:20 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-08-04 12:53:20 CQG WebAPI | Web socket state is now open. | 2016-08-04 12:53:20 CQG WebAPI | Websocket connected. | 2016-08-04 12:53:20 CQG WebAPI | Sending market data logon message. | 2016-08-04 12:53:20 CQG WebAPI | Logon successful. Session Token = tYPY9aclh7bhOw4fHy8NgdG5xdbiw/xKPH4vMSmyLPg | 2016-08-04 12:53:20 CQG WebAPI | Connected to data and trading server. | 2016-08-04 12:53:20 CQG WebAPI | Sending Trade Accounts request message. | 2016-08-04 12:53:20 CQG WebAPI | Brokerage name: Macquarie Account Name: Mr Samuel Jackson | 2016-08-04 12:53:20 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-08-04 12:53:21 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-08-04 12:53:21 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-08-04 12:53:21 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-08-04 12:53:21 CQG WebAPI | Using primary service for historical data for F.US.HSIQ16 | 2016-08-04 12:53:26 F.US.HSIQ16 30 Sec #1 | Reloading chart. | 2016-08-04 12:53:26 CQG WebAPI | Using primary service for historical data for F.US.HSIQ16 | 2016-08-04 12:53:26 F.US.HSIQ16 3 Min #2 | Reloading chart. | 2016-08-04 12:53:26 CQG WebAPI | Using primary service for historical data for F.US.HSIQ16 | 2016-08-04 12:53:26 F.US.HSIQ16 30 Sec #3 | Reloading chart. | 2016-08-04 12:53:26 CQG WebAPI | Starting real-time market data updates for: F.US.HSIQ16. ID: 1 | 2016-08-04 12:53:26 CQG WebAPI | Sending symbol resolution request for F.US.HSIQ16. ID: 95973 | 2016-08-04 12:53:26 CQG WebAPI | Requesting security definition data for: F.US.HSIQ16. ID: 1 | 2016-08-04 12:53:26 CQG WebAPI | Using primary service for historical data for F.US.HSIQ16 | 2016-08-04 12:53:27 Intraday data recording state for symbol F.US.HSIQ16 is set to download 'Pending'. | 2016-08-04 12:53:27 Market data subscription status is not known while delaying historical data download for symbol: F.US.HSIQ16 | 2016-08-04 12:53:27 Delaying start of download for F.US.HSIQ16 | 2016-08-04 12:53:27 CQG WebAPI | Received symbol resolution report for symbol F.US.HSIQ6. Search Symbol: F.US.HSIQ16. Request ID: 95973. Contract ID: 1. | 2016-08-04 12:53:27 CQG WebAPI | Requesting market data for F.US.HSIQ16 | 2016-08-04 12:53:27 Delaying start of download for F.US.HSIQ16 | 2016-08-04 12:53:28 HD Request # 2 | Downloading Intraday chart data for F.US.HSIQ16 to the file F.US.HSIQ16.scid. Service: cqg | 2016-08-04 12:53:31 HD Request # 2 | Download start Date-Time: 2016-08-04 11:59:30.000 | 2016-08-04 12:53:31 HD Request # 2 | Receiving Intraday data for F.US.HSIQ16 starting at 2016-08-04 11:59:30 | 2016-08-04 12:53:32 HD Request # 2 | Timestamp of first Intraday data file record written: 2016-08-04 11:59:30 | 2016-08-04 12:53:32 HD Request # 2 | Received 58 records from 2016-08-04 11:59:30 to 2016-08-04 11:59:59 (29.0 seconds) and wrote 58 records for F.US.HSIQ16 | 2016-08-04 12:53:32 HD Request # 2 | Intraday download COMPLETE for F.US.HSIQ16. Completion time: 1s. Unique request ID: 1 | 2016-08-04 12:53:32 Removed historical data download ID 1 | 2016-08-04 12:53:32 Real-time Intraday chart data file updates started for F.US.HSIQ16 | 2016-08-04 12:53:32 Opened cached Intraday file: C:\SierraChart\Data\F.US.HSIQ16.scid | 2016-08-04 12:53:32 Intraday chart data file opened for F.US.HSIQ16 | 2016-08-04 12:53:32 CQG WebAPI | Using primary service for historical data for F.US.HSIQ16 | 2016-08-04 12:54:19 Intraday data recording state for symbol F.US.HSIQ16 is set to download 'Pending'. | 2016-08-04 12:54:19 HD Request # 3 | Downloading Intraday chart data for F.US.HSIQ16 to the file F.US.HSIQ16.scid. Service: cqg | 2016-08-04 12:54:19 HD Request # 3 | Download start Date-Time: 2016-08-04 11:59:30.000 | 2016-08-04 12:54:19 HD Request # 3 | Receiving Intraday data for F.US.HSIQ16 starting at 2016-08-04 11:59:30 | 2016-08-04 12:54:19 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-08-04 11:59:30 | 2016-08-04 12:54:19 HD Request # 3 | Received 58 records from 2016-08-04 11:59:30 to 2016-08-04 11:59:59 (29.0 seconds) and wrote 58 records for F.US.HSIQ16 | 2016-08-04 12:54:19 HD Request # 3 | Intraday download COMPLETE for F.US.HSIQ16. Completion time: 0s. Unique request ID: 2 | 2016-08-04 12:54:19 Removed historical data download ID 2 | 2016-08-04 12:54:19 Real-time Intraday chart data file updates started for F.US.HSIQ16 | 2016-08-04 12:54:19 Opened cached Intraday file: C:\SierraChart\Data\F.US.HSIQ16.scid | 2016-08-04 12:54:19 Intraday chart data file opened for F.US.HSIQ16 | 2016-08-04 12:54:19 CQG WebAPI | Using primary service for historical data for F.US.HSIQ16 | 2016-08-04 12:54:35 F.US.HSIQ16 30 Sec #1 | Reloading chart. | 2016-08-04 12:54:35 CQG WebAPI | Using primary service for historical data for F.US.HSIQ16 | 2016-08-04 12:55:12 F.US.HSIQ16 30 Sec #1 | Reloading chart. | 2016-08-04 12:55:12 F.US.HSIQ16 30 Sec #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.HSIQ16.scid | 2016-08-04 12:55:12 CQG WebAPI | Using primary service for historical data for F.US.HSIQ16 | 2016-08-04 12:55:42 F.US.HSIQ16 30 Sec #1 | Reloading chart. | 2016-08-04 12:55:42 CQG WebAPI | Sending Web API Logoff message. | 2016-08-04 12:58:24 CQG WebAPI websocket (4) | SSL shutdown indicates not able to send 'close notify'. | 2016-08-04 12:58:24 CQG WebAPI websocket (4) | SSL has been shut down. | 2016-08-04 12:58:24 CQG WebAPI websocket (4) | SSL object has been freed. SSL state is now disconnected. | 2016-08-04 12:58:24 CQG WebAPI websocket (4) | Shutdown and closed. | 2016-08-04 12:58:24 CQG WebAPI | Websocket closed. | 2016-08-04 12:58:24 CQG WebAPI | Websocket closed. | 2016-08-04 12:58:24 CQG WebAPI | Disconnected. | 2016-08-04 12:58:24 Checking for new symbol settings for cqg | 2016-08-04 12:58:24 Current selected Data/Trading service: CQG FIX Trading | 2016-08-04 12:58:24 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-08-04 12:58:24 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-08-04 12:58:24 HTTPS connection to www.sierrachart.com:443 (7) | Connected. | 2016-08-04 12:58:25 HTTPS connection to www.sierrachart.com:443 (7) | Starting TLS 1.2 connection. | 2016-08-04 12:58:25 HTTPS connection to www.sierrachart.com:443 (7) | SSL connection established. | 2016-08-04 12:58:26 Requesting symbol settings for cqg. Overwrite = on. | 2016-08-04 12:58:26 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2016-08-04 12:58:27 Symbol settings received. | 2016-08-04 12:58:28 Processed received symbol settings | 2016-08-04 12:58:28 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-08-04 12:58:28 socket (8) | Connected. | 2016-08-04 12:58:28 socket (8) | Starting TLS 1.2 connection. | 2016-08-04 12:58:28 socket (8) | SSL connection established. | 2016-08-04 12:58:29 CQG FIX: Sending the Logon message. | 2016-08-04 12:58:29 CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-08-04 12:58:29 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-08-04 12:58:29 socket (8) | SSL shutdown indicates not able to send 'close notify'. | 2016-08-04 12:58:29 socket (8) | SSL has been shut down. | 2016-08-04 12:58:29 socket (8) | SSL object has been freed. SSL state is now disconnected. | 2016-08-04 12:58:29 socket (8) | Shutdown and closed. | 2016-08-04 12:58:29 CQG FIX: Disconnected. | 2016-08-04 12:58:29 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-08-04 12:58:29 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-08-04 12:58:29 CQG FIX Trading | Disconnected. | 2016-08-04 12:58:29 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-08-04 12:58:29 HTTPS connection to www.sierrachart.com:443 (7) | SSL connection closed by remote side. | 2016-08-04 12:58:32 HTTPS connection to www.sierrachart.com:443 (7) | Connection gracefully closed by remote side. | 2016-08-04 12:58:32 HTTPS connection to www.sierrachart.com:443 (7) | SSL object has been freed. SSL state is now disconnected. | 2016-08-04 12:58:32 HTTPS connection to www.sierrachart.com:443 (7) | Shutdown and closed. | 2016-08-04 12:58:32 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2016-08-04 12:58:32 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-08-04 12:58:32 socket (9) | Connected. | 2016-08-04 12:58:33 socket (9) | Starting TLS 1.2 connection. | 2016-08-04 12:58:33 socket (9) | SSL connection established. | 2016-08-04 12:58:33 CQG FIX: Sending the Logon message. | 2016-08-04 12:58:34 CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-08-04 12:58:34 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-08-04 12:58:34 socket (9) | SSL shutdown indicates not able to send 'close notify'. | 2016-08-04 12:58:34 socket (9) | SSL has been shut down. | 2016-08-04 12:58:34 socket (9) | SSL object has been freed. SSL state is now disconnected. | 2016-08-04 12:58:34 socket (9) | Shutdown and closed. | 2016-08-04 12:58:34 CQG FIX: Disconnected. | 2016-08-04 12:58:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-08-04 12:58:34 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-08-04 12:58:34 CQG FIX Trading | Disconnected. | 2016-08-04 12:58:34 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-08-04 12:58:34 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2016-08-04 12:58:37 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-08-04 12:58:37 socket (10) | Connected. | 2016-08-04 12:58:37 socket (10) | Starting TLS 1.2 connection. | 2016-08-04 12:58:37 socket (10) | SSL connection established. | 2016-08-04 12:58:38 CQG FIX: Sending the Logon message. | 2016-08-04 12:58:38 CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-08-04 12:58:38 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-08-04 12:58:38 socket (10) | SSL shutdown indicates not able to send 'close notify'. | 2016-08-04 12:58:38 socket (10) | SSL has been shut down. | 2016-08-04 12:58:38 socket (10) | SSL object has been freed. SSL state is now disconnected. | 2016-08-04 12:58:38 socket (10) | Shutdown and closed. | 2016-08-04 12:58:38 CQG FIX: Disconnected. | 2016-08-04 12:58:38 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-08-04 12:58:38 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-08-04 12:58:38 CQG FIX Trading | Disconnected. | 2016-08-04 12:58:38 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-08-04 12:58:38 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2016-08-04 12:58:41 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-08-04 12:58:41 socket (11) | Connected. | 2016-08-04 12:58:42 socket (11) | Starting TLS 1.2 connection. | 2016-08-04 12:58:42 socket (11) | SSL connection established. | 2016-08-04 12:58:42 CQG FIX: Sending the Logon message. | 2016-08-04 12:58:43 CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-08-04 12:58:43 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-08-04 12:58:43 socket (11) | SSL shutdown indicates not able to send 'close notify'. | 2016-08-04 12:58:43 socket (11) | SSL has been shut down. | 2016-08-04 12:58:43 socket (11) | SSL object has been freed. SSL state is now disconnected. | 2016-08-04 12:58:43 socket (11) | Shutdown and closed. | 2016-08-04 12:58:43 CQG FIX: Disconnected. | 2016-08-04 12:58:43 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-08-04 12:58:43 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-08-04 12:58:43 CQG FIX Trading | Disconnected. | 2016-08-04 12:58:43 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-08-04 12:58:43 CQG FIX Trading | Disconnected. | 2016-08-04 12:58:45 Checking for new symbol settings for cqg | 2016-08-04 12:58:45 Current selected Data/Trading service: CQG WebAPI | 2016-08-04 12:58:45 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-08-04 12:58:45 HTTPS connection to www.sierrachart.com:443 (12) | Connected. | 2016-08-04 12:58:45 HTTPS connection to www.sierrachart.com:443 (12) | Starting TLS 1.2 connection. | 2016-08-04 12:58:45 HTTPS connection to www.sierrachart.com:443 (12) | SSL connection established. | 2016-08-04 12:58:46 Requesting symbol settings for cqg. Overwrite = on. | 2016-08-04 12:58:47 Symbol settings received. | 2016-08-04 12:58:48 Processed received symbol settings | 2016-08-04 12:58:48 CQG WebAPI | Connecting to market data server api.cqg.com | 2016-08-04 12:58:49 CQG WebAPI | Connecting to websocket server. | 2016-08-04 12:58:49 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 118.201.11.218. | 2016-08-04 12:58:49 CQG WebAPI websocket (13) | Connected. | 2016-08-04 12:58:50 CQG WebAPI websocket (13) | Starting SSL 3/2 connection. | 2016-08-04 12:58:50 CQG WebAPI websocket (13) | SSL connection established. | 2016-08-04 12:58:50 CQG WebAPI | Opening websocket. | 2016-08-04 12:58:50 CQG WebAPI | Sending websocket handshake. | 2016-08-04 12:58:50 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-08-04 12:58:50 CQG WebAPI | Web socket state is now open. | 2016-08-04 12:58:50 CQG WebAPI | Websocket connected. | 2016-08-04 12:58:50 CQG WebAPI | Sending market data logon message. | 2016-08-04 12:58:50 CQG WebAPI | Logon successful. Session Token = M6Mn2m0sMw3K9CFn/Zyfs1XPWxSlujClrwzGVutPWJk | 2016-08-04 12:58:50 CQG WebAPI | Connected to data and trading server. | 2016-08-04 12:58:50 CQG WebAPI | Sending Trade Accounts request message. | 2016-08-04 12:58:50 CQG WebAPI | Starting real-time market data updates for: F.US.HSIQ16. ID: 1 | 2016-08-04 12:58:50 CQG WebAPI | Sending symbol resolution request for F.US.HSIQ16. ID: 803633 | 2016-08-04 12:58:50 CQG WebAPI | Requesting security definition data for: F.US.HSIQ16. ID: 1 | 2016-08-04 12:58:50 CQG WebAPI | Using primary service for historical data for F.US.HSIQ16 | 2016-08-04 12:58:50 Intraday data recording state for symbol F.US.HSIQ16 is set to download 'Pending'. | 2016-08-04 12:58:50 Market data subscription status is not known while delaying historical data download for symbol: F.US.HSIQ16 | 2016-08-04 12:58:50 Delaying start of download for F.US.HSIQ16 | 2016-08-04 12:58:50 CQG WebAPI | Brokerage name: Macquarie Account Name: Mr Samuel Jackson | 2016-08-04 12:58:50 CQG WebAPI | Received symbol resolution report for symbol F.US.HSIQ6. Search Symbol: F.US.HSIQ16. Request ID: 803633. Contract ID: 1. | 2016-08-04 12:58:51 CQG WebAPI | Requesting market data for F.US.HSIQ16 | 2016-08-04 12:58:51 CQG WebAPI | CQG User message | Info: Data is available again. | Source: Web API Server | 2016-08-04 12:58:51 * Delaying start of download for F.US.HSIQ16 | 2016-08-04 12:58:51 HTTPS connection to www.sierrachart.com:443 (12) | SSL connection closed by remote side. | 2016-08-04 12:58:53 HTTPS connection to www.sierrachart.com:443 (12) | Connection gracefully closed by remote side. | 2016-08-04 12:58:53 HTTPS connection to www.sierrachart.com:443 (12) | SSL object has been freed. SSL state is now disconnected. | 2016-08-04 12:58:53 HTTPS connection to www.sierrachart.com:443 (12) | Shutdown and closed. | 2016-08-04 12:58:53 HD Request # 4 | Downloading Intraday chart data for F.US.HSIQ16 to the file F.US.HSIQ16.scid. Service: cqg | 2016-08-04 12:58:55 HD Request # 4 | Download start Date-Time: 2016-08-04 11:59:30.000 | 2016-08-04 12:58:55 HD Request # 4 | Receiving Intraday data for F.US.HSIQ16 starting at 2016-08-04 11:59:30 | 2016-08-04 12:58:55 HD Request # 4 | Timestamp of first Intraday data file record written: 2016-08-04 11:59:30 | 2016-08-04 12:58:55 HD Request # 4 | Received 58 records from 2016-08-04 11:59:30 to 2016-08-04 11:59:59 (29.0 seconds) and wrote 58 records for F.US.HSIQ16 | 2016-08-04 12:58:55 HD Request # 4 | Intraday download COMPLETE for F.US.HSIQ16. Completion time: 0s. Unique request ID: 3 | 2016-08-04 12:58:55 Removed historical data download ID 3 | 2016-08-04 12:58:55 Real-time Intraday chart data file updates started for F.US.HSIQ16 | 2016-08-04 12:58:55 Opened cached Intraday file: C:\SierraChart\Data\F.US.HSIQ16.scid | 2016-08-04 12:58:55 Intraday chart data file opened for F.US.HSIQ16 | 2016-08-04 12:58:55 CQG WebAPI | Using primary service for historical data for F.US.HSIQ16 | 2016-08-04 13:01:10 F.US.HSIQ16 30 Sec #1 | Reloading chart. | 2016-08-04 13:01:10 CQG WebAPI | Using primary service for historical data for F.US.HSIQ16 | 2016-08-04 13:01:26 F.US.HSIQ16 30 Sec #1 | Reloading chart. | 2016-08-04 13:01:26 CQG WebAPI | Using primary service for historical data for F.US.HSIQ16 | 2016-08-04 13:01:32 F.US.HSIQ16 30 Sec #1 | Reloading chart. | 2016-08-04 13:01:32 CQG WebAPI | Using primary service for historical data for F.US.HSIQ16 | 2016-08-04 13:03:00 F.US.HSIQ16 30 Sec #1 | Reloading chart. | 2016-08-04 13:03:00 F.US.HSIQ16 30 Sec #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.HSIQ16.scid | 2016-08-04 13:03:00 CQG WebAPI | Using primary service for historical data for F.US.HSIQ16 | 2016-08-04 13:03:07 F.US.HSIQ16 30 Sec #1 | Reloading chart. | 2016-08-04 13:03:07 CQG WebAPI | Using primary service for historical data for F.US.HSIQ16 | 2016-08-04 13:03:26 F.US.HSIQ16 3 Min #2 | Reloading chart. | 2016-08-04 13:03:26 CQG WebAPI | Using primary service for historical data for F.US.HSIQ16 | 2016-08-04 13:32:17 F.US.HSIQ16 #4 | Reloading chart. | 2016-08-04 13:32:17 Requesting market depth updates for: F.US.HSIQ16 if supported. | 2016-08-04 13:32:20 CQG WebAPI | Requesting market data including full depth for F.US.HSIQ16 | 2016-08-04 13:32:20 |
| [2016-08-04 06:05:45] |
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We do not see any obvious problems with the historical data for F.US.HSIQ16 . Go to that Intraday chart and select Edit >> Delete All Data and Download. That should solve the problem. Also refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-04 06:06:34
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| [2016-08-04 07:53:11] |
| User513662 - Posts: 90 |
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Thanks this reset worked.
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