Support Board
Date/Time: Thu, 09 Jan 2025 08:36:29 +0000
charts not updating
View Count: 1519
| [2016-08-01 15:18:20] |
| dubbs - Posts: 36 |
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I am linked to my Interactive Brokers account and I have Sierra Chart data package 3. My charts are not updating, there is a 15 minute lag time, and the [M] is not showing up in the symbol on top of the chart like it should. I think my fees are all paid. why are my charts not updating? here's the error log: Software version: 1400 | 2016-08-01 10:08:17 Uses New Spreadsheets | 2016-08-01 10:08:17 Usage end date: 2016-08-15 | 2016-08-01 10:08:17 Enabled for: Advanced Features. | 2016-08-01 10:08:17 Enabled for: Advanced Features 2. | 2016-08-01 10:08:17 Enabled for: Sierra Chart Historical Data Service. | 2016-08-01 10:08:17 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-08-01 10:08:17 Current selected Data/Trading service: Interactive Brokers | 2016-08-01 10:08:17 Chart Update Interval: 500 | 2016-08-01 10:08:17 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-08-01 10:08:17 2016-08-01 10:08:25 Local computer time | 2016-08-01 10:08:17 2016-08-01 15:08:25 Local computer time in UTC | 2016-08-01 10:08:17 2016-08-01 10:08:25 Local computer time in SC Time Zone | 2016-08-01 10:08:17 2016-08-01 15:08:24 Server time in UTC | 2016-08-01 10:08:17 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-08-01 10:08:17 Program path: C:\SierraChart\ | 2016-08-01 10:08:17 Data Files path: C:\SierraChart\Data\ | 2016-08-01 10:08:17 OS Version Number: 6.1 | 2016-08-01 10:08:17 Locale Setting: C | 2016-08-01 10:08:17 Checking for new symbol settings for ib | 2016-08-01 10:08:17 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-08-01 10:08:17 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-08-01 10:08:17 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-08-01 10:08:17 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-08-01 10:08:17 Symbol settings are up-to-date for ib | 2016-08-01 10:08:26 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2016-08-01 10:08:31 Starting TWS auto-login thread. | 2016-08-01 10:08:31 TWS auto-login thread ending. | 2016-08-01 10:08:31 Socket (4) | Connected. | 2016-08-01 10:08:31 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2016-08-01 10:08:31 Interactive Brokers | TWS server version: 76 | 2016-08-01 10:08:31 Interactive Brokers | Connected. Waiting for account information. | 2016-08-01 10:08:31 Interactive Brokers | Sending request for contract details for contract ID 197307561 | 2016-08-01 10:08:31 Interactive Brokers | Received Open orders end message. | 2016-08-01 10:08:31 IB Account information received. | 2016-08-01 10:08:31 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2016-08-01 10:08:31 Interactive Brokers | Connected to Live account. | 2016-08-01 10:08:31 Interactive Brokers | Year-Month last connected to Live account: 2016-08 | 2016-08-01 10:08:31 Interactive Brokers | Connected to data and trading server. | 2016-08-01 10:08:31 Next valid order ID: 1385 | 2016-08-01 10:08:31 Message from IB: Market data farm connection is OK:hfarm. IB Error Code: 2104. Request ID: -1. | 2016-08-01 10:08:31 Message from IB: Market data farm connection is OK:jfarm. IB Error Code: 2104. Request ID: -1. | 2016-08-01 10:08:31 Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. | 2016-08-01 10:08:31 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2016-08-01 10:08:31 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2016-08-01 10:08:31 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2016-08-01 10:08:31 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2016-08-01 10:08:31 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2016-08-01 10:08:31 Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. | 2016-08-01 10:08:31 Message from IB: HMDS data farm connection is OK:ethmds. IB Error Code: 2106. Request ID: -1. | 2016-08-01 10:08:31 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2016-08-01 10:08:31 Next valid order ID: 1385 | 2016-08-01 10:08:31 IB Account information received. | 2016-08-01 10:08:31 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2016-08-01 10:08:31 Interactive Brokers | Connected to Live account. | 2016-08-01 10:08:31 Interactive Brokers | Year-Month last connected to Live account: 2016-08 | 2016-08-01 10:08:31 Interactive Brokers | Received contract details for symbol NQ-201609-GLOBEX | 2016-08-01 10:08:31 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-08-01 10:08:32 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-08-01 10:08:32 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-08-01 10:08:32 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-08-01 10:08:32 Interactive Brokers | Requesting historical order fills for account U176*. | 2016-08-01 10:08:36 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2016-08-01 10:08:36 Interactive Brokers | Received Open orders end message. | 2016-08-01 10:08:36 Interactive Brokers | All contract details received for symbols used for trading. Re-requesting trading data. | 2016-08-01 10:08:36 Interactive Brokers | Requesting historical order fills for account U176*. | 2016-08-01 10:08:36 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2016-08-01 10:08:36 Interactive Brokers | Received Open orders end message. | 2016-08-01 10:08:36 Interactive Brokers | Using primary service for historical data for NQ-201609-GLOBEX | 2016-08-01 10:08:36 Interactive Brokers | Using primary service for historical data for NQ-201609-GLOBEX | 2016-08-01 10:08:36 Interactive Brokers | Using primary service for historical data for NQ-201609-GLOBEX | 2016-08-01 10:08:36 Interactive Brokers | Using primary service for historical data for NQ-201609-GLOBEX | 2016-08-01 10:08:36 Interactive Brokers | Using primary service for historical data for NQ-201609-GLOBEX | 2016-08-01 10:08:36 Interactive Brokers | Using primary service for historical data for NQ-201609-GLOBEX | 2016-08-01 10:08:36 Interactive Brokers | Using primary service for historical data for NQ-201609-GLOBEX | 2016-08-01 10:08:36 Interactive Brokers | Using primary service for historical data for NQ-201609-GLOBEX | 2016-08-01 10:08:36 Interactive Brokers | Using primary service for historical data for NQ-201609-GLOBEX | 2016-08-01 10:08:36 Interactive Brokers | Using primary service for historical data for NQ-201609-GLOBEX | 2016-08-01 10:08:36 Interactive Brokers | Using primary service for historical data for NQ-201609-GLOBEX | 2016-08-01 10:08:36 Interactive Brokers | Using primary service for historical data for NQ-201609-GLOBEX | 2016-08-01 10:08:36 Interactive Brokers | Starting real-time market data updates for: NQ-201609-GLOBEX. ID: 1 | 2016-08-01 10:08:37 Interactive Brokers | Subscribing to Symbol: NQ, SecurityType: FUT, Expiration: 201609, Exchange: GLOBEX, Currency: , Multiplier: | 2016-08-01 10:08:37 Intraday data recording state for symbol NQ-201609-GLOBEX is set to download 'Pending'. | 2016-08-01 10:08:37 Delaying start of download for NQ-201609-GLOBEX | 2016-08-01 10:08:37 Message from IB: Requested market data is not subscribed.NQ SEP'16/TOP/ALL. IB Error Code: 354. Request ID: 1. Symbol: NQ-201609-GLOBEX. | 2016-08-01 10:08:37 HD Request # 2 | Downloading Historical Daily chart data for NQ-201609-GLOBEX. Starting date: 2016-07-29. Service: ib | 2016-08-01 10:08:37 HD Request # 2 | Requesting historical Daily data for NQU16 starting at 2016-07-28 | 2016-08-01 10:08:37 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123. | 2016-08-01 10:08:37 HTTP connection to ds01.ddfplus.com:80 (5) | Connected. | 2016-08-01 10:08:37 HD Request # 2 | Receiving historical Daily data for NQ-201609-GLOBEX starting at 2016-07-29 | 2016-08-01 10:08:37 HD Request # 2 | Writing historical Daily data to the file NQ-201609-GLOBEX.dly | 2016-08-01 10:08:37 HD Request # 2 | Received 3 records from 2016-07-29 00:00:00 to 2016-08-01 00:00:00 (4.0 days) and wrote 2 records for NQ-201609-GLOBEX | 2016-08-01 10:08:37 HD Request # 2 | Daily download COMPLETE for NQ-201609-GLOBEX. Completion time: 0s. Unique request ID: 2 | 2016-08-01 10:08:37 Removed historical data download ID 2 | 2016-08-01 10:08:37 NQ-201609-GLOBEX Weekly #12 | Reloading chart. | 2016-08-01 10:08:37 NQ-201609-GLOBEX Daily #13 | Reloading chart. | 2016-08-01 10:08:37 HD Request # 3 | Downloading Intraday chart data for NQ-201609-GLOBEX to the file NQ-201609-GLOBEX.scid. Service: cme | 2016-08-01 10:08:47 HD Request # 3 | Download start Date-Time: 2016-08-01 09:55:50.000 | 2016-08-01 10:08:47 HD Request # 3 | Using server: ds6.sierracharts.com port 10149 | 2016-08-01 10:08:47 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-08-01 10:08:47 Socket (6) | Connected. | 2016-08-01 10:08:47 HD Request # 3 | Sending historical data logon request message. | 2016-08-01 10:08:47 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2016-08-01 09:55:50. Record interval: 10. Symbol: NQU16 | 2016-08-01 10:08:47 HD Request # 3 | Decompressing data. | 2016-08-01 10:08:47 HD Request # 3 | Receiving Intraday data for NQ-201609-GLOBEX starting at 2016-08-01 09:55:50 | 2016-08-01 10:08:47 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-08-01 09:55:50 | 2016-08-01 10:08:47 Socket (6) | Shutdown and closed. | 2016-08-01 10:08:47 The network socket for historical data has been closed. | 2016-08-01 10:08:47 HD Request # 3 | Received 18 records from 2016-08-01 09:55:50 to 2016-08-01 09:58:40 (2.8 minutes) and wrote 18 records for NQ-201609-GLOBEX | 2016-08-01 10:08:47 HD Request # 3 | Intraday download COMPLETE for NQ-201609-GLOBEX. Completion time: 0s. Unique request ID: 1 | 2016-08-01 10:08:47 Removed historical data download ID 1 | 2016-08-01 10:08:47 Real-time Intraday chart data file updates started for NQ-201609-GLOBEX | 2016-08-01 10:08:47 Opened cached Intraday file: C:\SierraChart\Data\NQ-201609-GLOBEX.scid | 2016-08-01 10:08:47 Intraday chart data file opened for NQ-201609-GLOBEX | 2016-08-01 10:08:47 Interactive Brokers | Using primary service for historical data for NQ-201609-GLOBEX | 2016-08-01 10:08:47 Intraday data recording state for symbol NQ-201609-GLOBEX is set to download 'Pending'. | 2016-08-01 10:08:47 Delaying start of download for NQ-201609-GLOBEX | 2016-08-01 10:08:47 HD Request # 4 | Downloading Intraday chart data for NQ-201609-GLOBEX to the file NQ-201609-GLOBEX.scid. Service: ib | 2016-08-01 10:08:57 HD Request # 4 | Download start Date-Time: 2016-08-01 09:58:40.000 | 2016-08-01 10:08:57 HD Request # 4 | Requesting a total of 0 days and 5417 seconds. | 2016-08-01 10:08:57 HD Request # 4 | IB Backfill - Seconds requested: 5417. Seconds Remaining: 0. | 2016-08-01 10:08:57 HD Request # 4 | Requesting 5417 Seconds of data at 30 secs with ending Date-Time at 2016-08-01 11:18:57 for NQ-201609-GLOBEX | 2016-08-01 10:08:57 HD Request # 4 | Message from IB: Requested market data is not subscribed. IB Error Code: 354. Request ID: 2. | 2016-08-01 10:08:57 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQ-201609-GLOBEX | 2016-08-01 10:08:57 HD Request # 4 | Intraday download COMPLETE for NQ-201609-GLOBEX. Completion time: 0s. Unique request ID: 3 | 2016-08-01 10:08:57 Removed historical data download ID 3 | 2016-08-01 10:08:57 Real-time Intraday chart data file updates started for NQ-201609-GLOBEX | 2016-08-01 10:08:57 Opened cached Intraday file: C:\SierraChart\Data\NQ-201609-GLOBEX.scid | 2016-08-01 10:08:57 Intraday chart data file opened for NQ-201609-GLOBEX | 2016-08-01 10:08:57 HTTP connection to ds01.ddfplus.com:80 (5) | Closed. No error. | 2016-08-01 10:09:42 HTTP connection to ds01.ddfplus.com:80 (5) | Shutdown and closed. | 2016-08-01 10:09:42 Interactive Brokers | Received Open orders end message. | 2016-08-01 10:14:49 |
| [2016-08-01 16:07:17] |
| dubbs - Posts: 36 |
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Any help with my first post above?
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| [2016-08-01 16:28:12] |
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The problem was the Sierra Chart Exchange Data Feed was canceled because of an insufficient balance: Market Data Account: Barchart Account has been flagged for cancellation at end of current billing period on the Barchart system. Reason for cancellation: Insufficient Balance.| We see you have now activated it. Restart Sierra Chart and you will now have access to the real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-01 17:29:47] |
| dubbs - Posts: 36 |
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nevermind, my data feed did not reactivate at the end of the month. I thought it would auto activate each month. I fixed it, all is good now thanks
Date Time Of Last Edit: 2016-08-01 17:30:12
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| [2016-08-01 17:31:16] |
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You are also running an older version of Sierra Chart. You should update following these instructions: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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