Support Board
Date/Time: Thu, 09 Jan 2025 19:39:59 +0000
New Instance Failure
View Count: 845
| [2016-07-31 18:26:49] |
| User412496 - Posts: 1 |
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I tried to create a new instance and received the following message: "Your Current Service Package Does Not Support This Function". I am using Service Package 3. Is that not good enough? My broker/data is AMP/CQG.
Date Time Of Last Edit: 2016-07-31 18:27:48
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| [2016-07-31 20:38:31] |
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To be assured to have access to this feature will require a direct Sierra Chart account: Direct Sierra Chart Account Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-31 23:42:30] |
| User624476 - Posts: 33 |
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I am noticing a new trend where features are being disabled and require a "direct account". If you are going to offer access to package 3 via broker accounts, then it should be the full package 3.
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| [2016-08-01 00:29:45] |
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We cannot go into details on this. But the general answer is the brokers do not want to pay the extra cost. If you want the full capabilities you need you need to pay the standard price just like all the other users who pay directly for Sierra Chart. This is only general fairness. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-01 01:00:33
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| [2016-08-15 20:39:39] |
| User29662 - Posts: 76 |
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I would happily pay the difference/extra to upgrade from the broker version to the full package 3 if there were an option to do that.
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| [2016-08-15 21:26:36] |
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You just need to follow these instructions: Direct Sierra Chart Account Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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