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Candles and lines don't align

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[2013-07-18 14:17:24] #1 [Go To First Post]
Max Haebler - Posts: 18
Hi, on my chart lines and candles don't align. How can I change this? http://www.sierrachart.com/image.php?l=1374156994896.png Thanks.

[2013-07-18 17:39:44] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
They look aligned to us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-07-19 06:12:54] #3 [Go To First Post]
Max Haebler - Posts: 18
Really? I drew 3 lines with one tick distance at 144.31, 144.32, 144.33. Notice that all candles OHCL is between those lines? This would mean they are at 144.315, 144.325, 144.335, but these prices don't exist. http://www.sierrachart.com/image.php?l=1374214213655.png

[2013-07-19 06:20:45] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is because the particular symbol you are charting is a CFD symbol and the average of bid/ask is used for charting. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-07-23 13:50:10] #5 [Go To First Post]
Max Haebler - Posts: 18
Will this be different for future contracts, i.e. will the chart show the real traded price?

[2013-07-23 16:47:14] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In the case of futures, you will see last trade prices because that data is available. In the case of the CFD symbols, you can chart the Bid and Ask prices by adding a data recording suffix to the symbol. This is documented here: https://www.sierrachart.com/index.php?l=doc/doc_RecordingModes.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-07-23 16:47:38

[2013-07-26 08:54:15] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We saw your last posting. It has been deleted. You are not welcome here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-07-26 08:57:47

[2013-07-26 09:27:44] #8 [Go To First Post]
Max Haebler - Posts: 18
No worries, I just repost it :) So there is actually a solution to my question in the first post. And it took only 3 days to give a useful reply. What a waste of time. Instead you chose to a) claim you can't see the problem, even though it's clearly shows on the chart I posted and then b) give an explanation without solution. It seems like for you this is an exercise of how to give as little useful information as possible with even less words. Way to go Tech Team!

[2013-07-26 09:47:41] #9 [Go To First Post]
tobi - Posts: 351
Max, why don't you better spend more time understanding how the different markets work (CFDs, Futures etc.) instead of writing such a nonsense here. As a long time user of SC I'm sure that 99,9% of the users are very pleased with the software and the technical support! Re your question here: - your post #1 was unclear/not specific - your post #3 was specific - the answer to post #3 only took 8 minutes - then YOU had an ongoing questions 3 days later (post #5) - this was answered 3 hours later all answers from SC were clear and to the point! Please don't forget to repost this one too ;-)

[2013-07-26 09:54:27] #10 [Go To First Post]
Max Haebler - Posts: 18
Still not sure why you didn't answer my first question "How can I change this? " in your first post. Open the chart and you see what's not aligned. And if not you in your first reply - then why not answer the question in your second post? It seems like you just enjoy to give people the run-around. It's a recurring problem here and it is not customer friendly!

[2013-07-26 10:01:55] #11 [Go To First Post]
Max Haebler - Posts: 18
Btw, same as with my other post here https://www.sierrachart.com/SupportBoard.php?ThreadID=2288. You could have just answered to my question: "Is there a spread?" with "Yes, because we are using FXCM data and they have a 3 tick spread" or whatever other reason there is. One question, one reply - everything clear. Instead you gave the run-around for 3-4 posts without actually trying to give an answer to the question. Again, either this is some sort of joke or maybe you haven't actually read the question?

[2013-07-26 10:18:26] #12 [Go To First Post]
tobi - Posts: 351
The question is answered in the second reply (post #4)! Here's my translation: - This can not be changed. This is specific to CFD symbols - The candles (opens, highs, lows and closes) are plotted/drawn of the average of the bid and ask prices (e.g. ask = 142.39, bid = 142.36 => close = (142.39+142.36)/2 = 142.375) - The horizontal lines are drawn on the choosen Tick Size increments => They don't "align" (in what you're looking for) What you could do is change Price Display Format to 0.001 and Tick Size to 0.005. That way they would "align". BUT this would not be the correct price format for the Bund.

[2013-07-26 10:39:45] #13 [Go To First Post]
tobi - Posts: 351
Re your other post: Isn't it clear to you that there is a spread and how market orders work? If this is the case, please study the basics first before being so rude here. Maybe you should have given a hint on your market knowledge. That way it would have been easier for SC or other users with their answers. But still, this a technical forum for the software and not a place to learn the basics of trading.

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