Support Board
Date/Time: Thu, 09 Jan 2025 08:31:56 +0000
Palladium charts appear broken
View Count: 998
| [2016-07-27 11:54:42] |
| Ulaju - Posts: 56 |
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Symbol: PA-201609-NYMEX-USD-100 This data comes from SC Exchange data feed (there is a [M] on the name) The charts look broken, specially the historical daily chart. I tried following the instructions to re-download the data but it didn't help. This is one image of the chart: http://www.sierrachart.com/image.php?Image=1469620083790.png |
| [2016-07-27 17:58:42] |
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That probably is normal especially that far back in time. Follow the instructions here to show the rollover dates and make sure for each day in the chart, it is the correct contract month: https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html#DisplayingRolloverDatesContractMonths Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-28 03:47:45] |
| Ulaju - Posts: 56 |
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This is more recent. Is it normal as well? I just realized in the broken parts there isn't volume data either http://www.sierrachart.com/image.php?Image=1469676828226.png |
| [2016-07-28 04:58:06] |
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Re-download the data following the instructions here: https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html#ReDownloading We tested this and the chart looks good: http://www.sierrachart.com/image.php?Image=1469681837836.png Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-02 11:06:00] |
| Ulaju - Posts: 56 |
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I tried everything... even deleted the files manually. Nothing works. the chart stays broken. I see you tested this with a different symbol from the service "SC Data - All services" instead of "Interactive Brokers". I tested this symbol as well and the chart looks good in my computer too. What do you think is the cause of this? How about a solution... should I use "SC Data - All services" as well? |
| [2016-08-02 14:58:38] |
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We see what the problem is. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Symbol Settings After that go to the chart and select Chart >>Reload and Recalculate and it will now be correct. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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