Support Board
Date/Time: Wed, 08 Jan 2025 17:59:58 +0000
Connection failure with TTnet/AMP Thursday July 21st - 5am US ET
View Count: 1050
| [2016-07-21 09:17:34] |
| User13668 - Posts: 294 |
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Is there a known problem connecting to AMP/TTnet this morning?? Log below: Reading Internal Order ID file. | 2016-07-21 05:13:04 Reading Trade Orders file. | 2016-07-21 05:13:04 Reading Trade Positions file. | 2016-07-21 05:13:04 Software version: 1420 | 2016-07-21 05:13:04 Uses New Spreadsheets | 2016-07-21 05:13:04 Enabled for: Advanced Features. | 2016-07-21 05:13:04 Enabled for: Sierra Chart Historical Data Service. | 2016-07-21 05:13:04 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-07-21 05:13:04 Current selected Data/Trading service: AMP/TTNet | 2016-07-21 05:13:04 Chart Update Interval: 500 | 2016-07-21 05:13:04 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-07-21 05:13:04 2016-07-21 10:13:14 Local computer time | 2016-07-21 05:13:04 2016-07-21 09:13:14 Local computer time in UTC | 2016-07-21 05:13:04 2016-07-21 05:13:14 Local computer time in SC Time Zone | 2016-07-21 05:13:04 2016-07-21 09:13:15 Server time in UTC | 2016-07-21 05:13:04 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-07-21 05:13:04 Program path: C:\SierraChart\ | 2016-07-21 05:13:04 Data Files path: C:\SierraChart\Data\ | 2016-07-21 05:13:04 OS Version Number: 6.2 | 2016-07-21 05:13:04 Locale Setting: C | 2016-07-21 05:13:04 Checking for new symbol settings for tt | 2016-07-21 05:13:04 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-07-21 05:13:04 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-07-21 05:13:04 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-07-21 05:13:04 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-07-21 05:13:04 Symbol settings are up-to-date for tt | 2016-07-21 05:13:04 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-07-21 05:13:17 HTTP connection to www.sierrachart.com:80 (4) | Connected. | 2016-07-21 05:13:17 AMP/TTNet | Connecting. | 2016-07-21 05:13:20 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2016-07-21 05:13:20 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-07-21 05:13:20 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-07-21 05:13:20 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-07-21 05:13:20 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-07-21 05:13:20 HTTP connection to www.sierrachart.com:80 (4) | Closed. No error. | 2016-07-21 05:13:22 HTTP connection to www.sierrachart.com:80 (4) | Shutdown and closed. | 2016-07-21 05:13:22 TT FIX Data socket (5) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-07-21 05:13:41 TT FIX Data socket (5) | Shutdown and closed. | 2016-07-21 05:13:41 TT FIX Data: Socket connection was closed without any logout messages sent or received. | 2016-07-21 05:13:41 TT FIX Data: Disconnected. | 2016-07-21 05:13:41 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-07-21 05:13:41 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-07-21 05:13:41 AMP/TTNet | Disconnected. | 2016-07-21 05:13:41 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-07-21 05:13:41 AMP/TTNet | Connecting. | 2016-07-21 05:13:44 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2016-07-21 05:13:44 File >> Disconnect selected. | 2016-07-21 05:14:00 TT FIX Data: DisconnectFIX called. | 2016-07-21 05:14:00 TT FIX Data socket (6) | Shutdown and closed. | 2016-07-21 05:14:00 TT FIX Data: Disconnected. | 2016-07-21 05:14:00 AMP/TTNet | Disconnected. | 2016-07-21 05:14:00 |
| [2016-07-21 09:22:21] |
| Adam - Posts: 141 |
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i think there is a wider AMP issue i cant access via CQG and thier account page is down |
| [2016-07-21 09:26:29] |
| Adam - Posts: 141 |
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if you are coming in via the UK there is major outages with the backbone. To the USA.
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| [2016-07-21 09:27:13] |
| User13668 - Posts: 294 |
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Just got hold of Jeff at AMP via Web chat. yes there is a known issue this morning with TTnet and TT are working on it PS: thanks Adam - I am coming via UK Date Time Of Last Edit: 2016-07-21 09:27:44
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| [2016-07-21 09:29:00] |
| Adam - Posts: 141 |
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i cant even get to www.theice.com .... im back up now via CGQ but routing on IP address |
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