Support Board
Date/Time: Wed, 08 Jan 2025 17:28:33 +0000
Topstep/CTS Error - "Exchange not allowed for user"
View Count: 768
| [2016-07-20 19:36:23] |
| U.Sohyur - Posts: 21 |
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I spoke with TST support and was told this error has not reached the CTS servers. I've had this issue occur a few times before and it happens only with CME products (6A and NQ). Today is strange because I was able to open a position, but when I attempted to scale in later on I received the error. I currently still have that position active and I can adjust the stops / scale out just fine but when attempting to place a new order I receive the following error: CTS order update (Rejected). Info: Exchange not allowed for user. Internal Order ID: 2647. Service Order ID: (none). Symbol: NQ.20160900.CME_EQ | 2016-07-20 13:57:45 * Crude Oil (CL) and Gold (GC) are working fine. I've attached the trade activity log. Date Time Of Last Edit: 2016-07-20 21:59:42
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| [2016-07-20 21:57:58] |
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Top Step Trader will need to contact CTS support and explain that you are receiving this particular error message in bold: CTS order update (Rejected). Info: Exchange not allowed for user. Internal Order ID: 2647. Service Order ID: (none). Symbol: NQ.20160900.CME_EQ | 2016-07-20 13:57:45 *
There is nothing we can do from our side about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-20 21:59:20
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