Support Board
Date/Time: Wed, 08 Jan 2025 17:59:16 +0000
Historical ES futures intrad ay data missing
View Count: 623
| [2016-07-20 09:34:35] |
| User13668 - Posts: 294 |
|
This morning at 5am USA ET when I opened my ES chart book, data has only started populating from this moment ie there is a gap from yesterday's close when I shut down just after 4pm ET. I use continuous contracts so I followed the steps here: https://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Now that I have done this there is no historical data whatsoever and the chart just starts to populate with current price activity. At the same time my CL (Oil) chartbook is just fine. Is there an issue perhaps with your data servers? |
| [2016-07-20 10:00:59] |
| |
|
The data servers are fine and have no missing data. Right-click on the chart that has missing data and select Delete and Download Data and post a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-20 10:08:35] |
| User13668 - Posts: 294 |
|
Software version: 1420 | 2016-07-20 06:04:43 Uses New Spreadsheets | 2016-07-20 06:04:43 Enabled for: Advanced Features. | 2016-07-20 06:04:43 Enabled for: Sierra Chart Historical Data Service. | 2016-07-20 06:04:43 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-07-20 06:04:43 Current selected Data/Trading service: AMP/TTNet | 2016-07-20 06:04:43 Chart Update Interval: 500 | 2016-07-20 06:04:43 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-07-20 06:04:43 2016-07-20 11:04:42 Local computer time | 2016-07-20 06:04:43 2016-07-20 10:04:42 Local computer time in UTC | 2016-07-20 06:04:43 2016-07-20 06:04:42 Local computer time in SC Time Zone | 2016-07-20 06:04:43 2016-07-20 06:25:49 Server time in UTC | 2016-07-20 06:04:43 Local computer UTC time and Server UTC time difference: 2 seconds. | 2016-07-20 06:04:43 Program path: C:\SierraChart\ | 2016-07-20 06:04:43 Data Files path: C:\SierraChart\Data\ | 2016-07-20 06:04:43 OS Version Number: 6.2 | 2016-07-20 06:04:43 Locale Setting: C | 2016-07-20 06:04:43 Intraday data recording state for symbol ES-201609-CME is set to download 'Pending'. | 2016-07-20 06:05:31 HD Request # 48 | Downloading Intraday chart data for ES-201609-CME to the file ES-201609-CME.scid. Service: ttamp | 2016-07-20 06:05:31 HD Request # 48 | Download start Date-Time: 2016-07-20 05:35:14.003 | 2016-07-20 06:05:31 HD Request # 48 | Disabling Intraday chart updating for symbol during historical data download. | 2016-07-20 06:05:31 HD Request # 48 | Using server: ttamp.sierracharts.com port 10149 | 2016-07-20 06:05:31 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-07-20 06:05:31 Socket (199) | Shutdown and closed. | 2016-07-20 06:05:51 HD Request # 48 | Error downloading historical Intraday data for ES-201609-CME. The network socket has been closed. Retrying download. | 2016-07-20 06:05:51 HD Request # 48 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES-201609-CME | 2016-07-20 06:05:51 HD Request # 49 | Downloading Intraday chart data for ES-201609-CME to the file ES-201609-CME.scid. Service: ttamp | 2016-07-20 06:05:51 HD Request # 49 | Download start Date-Time: 2016-07-20 05:35:14.003 | 2016-07-20 06:05:51 HD Request # 49 | Disabling Intraday chart updating for symbol during historical data download. | 2016-07-20 06:05:51 HD Request # 49 | Using server: ttamp.sierracharts.com port 10149 | 2016-07-20 06:05:51 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-07-20 06:05:51 Socket (200) | Shutdown and closed. | 2016-07-20 06:06:12 HD Request # 49 | Error downloading historical Intraday data for ES-201609-CME. The network socket has been closed. Retrying download. | 2016-07-20 06:06:12 HD Request # 49 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES-201609-CME | 2016-07-20 06:06:12 HD Request # 50 | Downloading Intraday chart data for ES-201609-CME to the file ES-201609-CME.scid. Service: ttamp | 2016-07-20 06:06:12 HD Request # 50 | Download start Date-Time: 2016-07-20 05:35:14.003 | 2016-07-20 06:06:12 HD Request # 50 | Disabling Intraday chart updating for symbol during historical data download. | 2016-07-20 06:06:12 HD Request # 50 | Using server: ttamp.sierracharts.com port 10149 | 2016-07-20 06:06:12 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-07-20 06:06:12 Socket (202) | Shutdown and closed. | 2016-07-20 06:06:32 HD Request # 50 | Error downloading historical Intraday data for ES-201609-CME. The network socket has been closed. Retrying download. | 2016-07-20 06:06:32 HD Request # 50 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES-201609-CME | 2016-07-20 06:06:32 HD Request # 50 | Receiving Intraday data for ES-201609-CME starting at 2016-07-20 06:05:32 | 2016-07-20 06:06:32 HD Request # 50 | Truncating file to starting Date-Time of 2016-07-20 06:05:32 | 2016-07-20 06:06:32 HD Request # 50 | Error jumping to date-time during truncate. Error: Date-Time is beyond last record in file. | 2016-07-20 06:06:32 HD Request # 50 | Timestamp of first Intraday data file record written: 2016-07-20 06:05:32 | 2016-07-20 06:06:32 Added 31 Time and Sales records to Intraday data file for ES-201609-CME after download. | 2016-07-20 06:06:32 HD Request # 50 | Intraday download COMPLETE for ES-201609-CME. Completion time: 20s. Unique request ID: 35 | 2016-07-20 06:06:32 Removed historical data download ID 35 | 2016-07-20 06:06:32 Real-time Intraday chart data file updates started for ES-201609-CME | 2016-07-20 06:06:32 Intraday chart data file opened for ES-201609-CME | 2016-07-20 06:06:32 HD Request # 50 | Enabling Intraday chart updating for symbol. | 2016-07-20 06:06:32 HD Request # 50 | Reloading Intraday charts for ES-201609-CME | 2016-07-20 06:06:32 Reloading all charts with filename: ES-201609-CME.scid | 2016-07-20 06:06:32 ES-201609-CME 1 Min #3 | Reloading chart. | 2016-07-20 06:06:32 ES-201609-CME 5 Sec #4 | Reloading chart. | 2016-07-20 06:06:32 ES-201609-CME 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-201609-CME.scid | 2016-07-20 06:06:32 ES-201609-CME [CB] 1 Day #2 | Reloading chart. | 2016-07-20 06:06:32 Intraday data recording state for symbol ES-201609-CME is set to download 'Pending'. | 2016-07-20 06:06:32 ES-201609-CME [CB] 1 Day #2 | Waiting for historical downloads to complete with the IDs: 36, | 2016-07-20 06:06:32 HD Request # 51 | Downloading Intraday chart data for ES-201609-CME to the file ES-201609-CME.scid. Service: ttamp | 2016-07-20 06:06:32 HD Request # 51 | Download start Date-Time: 2016-06-01 19:59:59.000 | 2016-07-20 06:06:32 HD Request # 51 | Disabling Intraday chart updating for symbol during historical data download. | 2016-07-20 06:06:32 HD Request # 51 | Using server: ttamp.sierracharts.com port 10149 | 2016-07-20 06:06:32 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-07-20 06:06:32 ES-201609-CME [CB] 30 Min #1 | Reloading chart. | 2016-07-20 06:06:32 ES-201609-CME [CB] 30 Min #1 | Waiting for historical downloads to complete with the IDs: 36, | 2016-07-20 06:06:32 ES-201609-CME [CB] Renko 4-2-2 #7 | Reloading chart. | 2016-07-20 06:06:32 ES-201609-CME [CB] Renko 4-2-2 #7 | Waiting for historical downloads to complete with the IDs: 36, | 2016-07-20 06:06:32 ES-201609-CME [CB] Renko 4-2-2-x #11 | Reloading chart. | 2016-07-20 06:06:32 ES-201609-CME [CB] Renko 4-2-2-x #11 | Waiting for historical downloads to complete with the IDs: 36, | 2016-07-20 06:06:32 Socket (203) | Shutdown and closed. | 2016-07-20 06:06:52 HD Request # 51 | Error downloading historical Intraday data for ES-201609-CME. The network socket has been closed. Retrying download. | 2016-07-20 06:06:52 HD Request # 51 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES-201609-CME | 2016-07-20 06:06:52 HD Request # 52 | Downloading Intraday chart data for ES-201609-CME to the file ES-201609-CME.scid. Service: ttamp | 2016-07-20 06:06:52 HD Request # 52 | Download start Date-Time: 2016-06-01 19:59:59.000 | 2016-07-20 06:06:52 HD Request # 52 | Disabling Intraday chart updating for symbol during historical data download. | 2016-07-20 06:06:52 HD Request # 52 | Using server: ttamp.sierracharts.com port 10149 | 2016-07-20 06:06:52 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-07-20 06:06:52 Socket (204) | Shutdown and closed. | 2016-07-20 06:07:13 HD Request # 52 | Error downloading historical Intraday data for ES-201609-CME. The network socket has been closed. Retrying download. | 2016-07-20 06:07:13 HD Request # 52 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES-201609-CME | 2016-07-20 06:07:13 HD Request # 53 | Downloading Intraday chart data for ES-201609-CME to the file ES-201609-CME.scid. Service: ttamp | 2016-07-20 06:07:13 HD Request # 53 | Download start Date-Time: 2016-06-01 19:59:59.000 | 2016-07-20 06:07:13 HD Request # 53 | Disabling Intraday chart updating for symbol during historical data download. | 2016-07-20 06:07:13 HD Request # 53 | Using server: ttamp.sierracharts.com port 10149 | 2016-07-20 06:07:13 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-07-20 06:07:13 Socket (205) | Shutdown and closed. | 2016-07-20 06:07:33 HD Request # 53 | Error downloading historical Intraday data for ES-201609-CME. The network socket has been closed. Retrying download. | 2016-07-20 06:07:33 HD Request # 53 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES-201609-CME | 2016-07-20 06:07:33 HD Request # 53 | Receiving Intraday data for ES-201609-CME starting at 2016-07-20 06:06:42 | 2016-07-20 06:07:33 HD Request # 53 | Truncating file to starting Date-Time of 2016-07-20 06:06:42 | 2016-07-20 06:07:33 HD Request # 53 | Error jumping to date-time during truncate. Error: Date-Time is beyond last record in file. | 2016-07-20 06:07:33 HD Request # 53 | Timestamp of first Intraday data file record written: 2016-07-20 06:06:42 | 2016-07-20 06:07:33 Added 15 Time and Sales records to Intraday data file for ES-201609-CME after download. | 2016-07-20 06:07:33 HD Request # 53 | Intraday download COMPLETE for ES-201609-CME. Completion time: 20s. Unique request ID: 36 | 2016-07-20 06:07:33 Removed historical data download ID 36 | 2016-07-20 06:07:33 Real-time Intraday chart data file updates started for ES-201609-CME | 2016-07-20 06:07:33 Intraday chart data file opened for ES-201609-CME | 2016-07-20 06:07:33 HD Request # 53 | Enabling Intraday chart updating for symbol. | 2016-07-20 06:07:33 HD Request # 53 | Reloading Intraday charts for ES-201609-CME | 2016-07-20 06:07:33 Reloading all charts with filename: ES-201609-CME.scid | 2016-07-20 06:07:33 ES-201609-CME 5 Sec #4 | Reloading chart. | 2016-07-20 06:07:33 ES-201609-CME [CB] 1 Day #2 | Reloading chart. | 2016-07-20 06:07:33 ES-201609-CME [CB] 1 Day #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-201609-CME.scid | 2016-07-20 06:07:33 ES-201609-CME [CB] 30 Min #1 | Reloading chart. | 2016-07-20 06:07:33 ES-201609-CME [CB] Renko 4-2-2 #7 | Reloading chart. | 2016-07-20 06:07:33 ES-201609-CME 1 Min #3 | Reloading chart. | 2016-07-20 06:07:33 ES-201609-CME 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-201609-CME.scid | 2016-07-20 06:07:33 ES-201609-CME [CB] Renko 4-2-2-x #11 | Reloading chart. | 2016-07-20 06:07:33 |
| [2016-07-20 10:11:53] |
| |
|
This is the relevant message: HD Request # 53 | Error downloading historical Intraday data for ES-201609-CME. The network socket has been closed. Retrying download. | 2016-07-20 06:07:33
Refer to: https://www.sierrachart.com/index.php?l=doc/doc_HistoricalIntradayData.html#ErrorDownloadingDataSCHistoricalDataServer You may want to try using port 80. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: