Support Board
Date/Time: Wed, 08 Jan 2025 17:55:59 +0000
Computer clock off by 86465 secs
View Count: 1619
| [2016-07-19 13:43:34] |
| bwasi - Posts: 34 |
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Already follow steps in manual but still persist. Advice pls. Log Reading Internal Order ID file. | 2016-07-20 21:39:26 Reading Trade Orders file. | 2016-07-20 21:39:26 Reading Trade Positions file. | 2016-07-20 21:39:26 Software version: 1445 | 2016-07-20 21:39:26 Uses New Spreadsheets | 2016-07-20 21:39:26 Enabled for: Advanced Features. | 2016-07-20 21:39:26 Enabled for: Advanced Features 2. | 2016-07-20 21:39:26 Enabled for: Sierra Chart Historical Data Service. | 2016-07-20 21:39:26 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-07-20 21:39:26 Current selected Data/Trading service: TransAct Trading | 2016-07-20 21:39:26 Chart Update Interval: 600 | 2016-07-20 21:39:26 Service username command line set: on*** | 2016-07-20 21:39:26 Time Zone: +08:00:00 (HKT+08) | 2016-07-20 21:39:26 2016-07-20 09:39:30 Local computer time | 2016-07-20 21:39:26 2016-07-20 13:39:30 Local computer time in UTC | 2016-07-20 21:39:26 2016-07-20 21:39:30 Local computer time in SC Time Zone | 2016-07-20 21:39:26 2016-07-19 13:38:24 Server time in UTC | 2016-07-20 21:39:26 Local computer UTC time and Server UTC time difference: 86466 seconds. | 2016-07-20 21:39:26 Notice: Your computer's clock is off by 86466 seconds. For help with this, press the 'Send for Analysis' button. | 2016-07-20 21:39:26 Program path: C:\SierraChart\SierraChartTransActMA\ | 2016-07-20 21:39:26 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2016-07-20 21:39:26 OS Version Number: 5.1 | 2016-07-20 21:39:26 Locale Setting: C | 2016-07-20 21:39:26 Checking for new symbol settings for ta | 2016-07-20 21:39:26 Caught an unhandled exception in AsyncWindowProc. Message: 32774, wParam: 424, lParam: 1 | 2016-07-20 21:39:26 * HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-07-20 21:39:26 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-07-20 21:39:26 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-07-20 21:39:26 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-07-20 21:39:31 Requesting symbol settings for ta. Overwrite = on. | 2016-07-20 21:39:32 Symbol settings received. | 2016-07-20 21:39:33 Processed received symbol settings | 2016-07-20 21:39:33 Files to Open on Start up | Opening file: biggolddiver.cht | 2016-07-20 21:39:33 CLU6 5 Min #2 | Reloading chart. | 2016-07-20 21:39:33 CLU6 30 Min #1 | Reloading chart. | 2016-07-20 21:39:33 CLU6 5 Min #3 | Reloading chart. | 2016-07-20 21:39:33 Intraday data recording state for symbol CLU6 is set to download 'Pending'. | 2016-07-20 21:39:33 HD Request # 2 | Downloading Intraday chart data for CLU6 to the file CLU6.scid. Service: ta | 2016-07-20 21:39:33 HD Request # 2 | Download start Date-Time: 2016-07-20 21:37:00.000 | 2016-07-20 21:39:33 HD Request # 2 | Using server: ds5.sierracharts.com port 10149 | 2016-07-20 21:39:33 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106. | 2016-07-20 21:39:33 Socket (4) | Connected. | 2016-07-20 21:39:34 HD Request # 2 | Sending historical data logon request message. | 2016-07-20 21:39:34 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-07-20 21:37:00. Record interval: 5. Symbol: CLU6 | 2016-07-20 21:39:35 HD Request # 2 | Historical data for CLU6 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-07-20 21:39:35 Socket (4) | Shutdown and closed. | 2016-07-20 21:39:35 The network socket for historical data has been closed. | 2016-07-20 21:39:35 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLU6 | 2016-07-20 21:39:35 HD Request # 2 | Intraday download COMPLETE for CLU6. Completion time: 0s. Unique request ID: 1 | 2016-07-20 21:39:35 Removed historical data download ID 1 | 2016-07-20 21:39:35 TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2016-07-20 21:39:36 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-07-20 21:39:38 Socket (5) | Connected. | 2016-07-20 21:39:38 TransAct Trading | Connected to server. | 2016-07-20 21:39:38 TransAct Trading | Sending logon request message. | 2016-07-20 21:39:38 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-07-20 21:39:38 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-07-20 21:39:38 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-07-20 21:39:38 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-07-20 21:39:38 TransAct Trading | Received logon response. | 2016-07-20 21:39:56 TransAct Trading | Server Name: Transact Futures/TransactToSierraBridge/. | 2016-07-20 21:39:56 TransAct Trading | Server protocol version: 4. Client protocol version: 7 | 2016-07-20 21:39:56 TransAct Trading | Successfully connected. Operation Successful. | 2016-07-20 21:39:56 TransAct Trading | Trading is supported. | 2016-07-20 21:39:56 TransAct Trading | Order cancel and replace is supported. | 2016-07-20 21:39:56 TransAct Trading | Connected to data and trading server. | 2016-07-20 21:39:56 TransAct Trading | Starting real-time market data updates for: CLU6. ID: 1 | 2016-07-20 21:39:57 TransAct Trading | Requesting security definition data for: CLU6. ID: 1 | 2016-07-20 21:39:57 Intraday data recording state for symbol CLU6 is set to download 'Pending'. | 2016-07-20 21:39:57 DTC - Unrecognized message. Size: 84. Type: 110. | 2016-07-20 21:39:57 Market data subscription status is not known while delaying historical data download for symbol: CLU6 | 2016-07-20 21:39:57 Delaying start of download for CLU6 | 2016-07-20 21:39:57 Delaying start of download for CLU6 | 2016-07-20 21:39:57 HD Request # 3 | Downloading Intraday chart data for CLU6 to the file CLU6.scid. Service: ta | 2016-07-20 21:40:01 HD Request # 3 | Download start Date-Time: 2016-07-20 21:37:00.000 | 2016-07-20 21:40:01 HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2016-07-20 21:40:01 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-07-20 21:40:01 Socket (6) | Connected. | 2016-07-20 21:40:01 HD Request # 3 | Sending historical data logon request message. | 2016-07-20 21:40:01 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2016-07-20 21:37:00. Record interval: 5. Symbol: CLU6 | 2016-07-20 21:40:02 HD Request # 3 | Decompressing data. | 2016-07-20 21:40:03 HD Request # 3 | Receiving Intraday data for CLU6 starting at 2016-07-18 21:38:55 | 2016-07-20 21:40:03 Socket (6) | Shutdown and closed. | 2016-07-20 21:40:04 The network socket for historical data has been closed. | 2016-07-20 21:40:04 HD Request # 3 | Received 11564 records from 2016-07-18 21:38:55 to 2016-07-19 21:38:55 (24.0 hours) and wrote 0 records for CLU6 | 2016-07-20 21:40:04 HD Request # 3 | Intraday download COMPLETE for CLU6. Completion time: 3s. Unique request ID: 2 | 2016-07-20 21:40:04 Removed historical data download ID 2 | 2016-07-20 21:40:04 Real-time Intraday chart data file updates started for CLU6 | 2016-07-20 21:40:04 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\CLU6.scid | 2016-07-20 21:40:04 Intraday chart data file opened for CLU6 | 2016-07-20 21:40:04 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-07-20 21:40:46 HTTP connection to www.sierrachart.com:80 (7) | Connected. | 2016-07-20 21:40:47 Received Date-time from server. Delay adjusted UTC Date-time: 2016-07-19 13:39:43.109. Round-trip delay: 00:00:00.445 | 2016-07-20 21:40:47 Notice: Your computer's clock is off by 86465 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2016-07-20 21:40:47 * HTTP connection to www.sierrachart.com:80 (7) | Closed. No error. | 2016-07-20 21:40:52 HTTP connection to www.sierrachart.com:80 (7) | Shutdown and closed. | 2016-07-20 21:40:52 |
| [2016-07-19 16:32:35] |
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Your computer's date is not right. It is a day ahead and the time may be wrong as well. Refer to help topic 38: Https://www.sierrachart.com/index.php?l=helpdetails38.html Try selecting Global Settings >>Set System Date-Time from Server to see if that will correct it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-19 16:33:14
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